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No.259 Xinshi Road, Suzhou, 215007 (show map)
Hotel Overview
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Deluxe KingSetup a Price Alert for Pan Pacific Suzhou
Each day we'll check prices and send you an email for your selected dates at Pan Pacific Suzhou. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of Pan Pacific Suzhou
General
Free parking, Parking, Private parking, WiFi everywhere
Activities
Billiards, Mini golf, Tennis court
Services
Free WiFi, Internet services, WiFi
Food & Drink
Restaurant, Room service, Vending machine (drinks), Vending machine (snacks)
Pools and wellness
Fitness centre, Indoor pool, Indoor pool (all year), Outdoor pool, Outdoor pool (seasonal)
Transportation
Car hire
Front-desk/reception area services
24-hour front desk, Concierge service, Express check-in/check-out, Luggage storage, Private check-in/check-out, Safety deposit box, Tour desk
Common areas
Garden, Sun terrace, Terrace
Entertainment and children services
Kids' club
Cleaning services
Daily maid service, Dry cleaning, Ironing service, Laundry
Business facilities
Business centre, Fax/photocopying, Meeting/banquet facilities
Miscellaneous
Air conditioning, Facilities for disabled guests, Family rooms, Lift, Non-smoking rooms, Non-smoking throughout, Soundproof rooms
Room facilities [ These may vary room to room ]
Additional Toilet, Air Conditioning, Alarm clock, Balcony, Bath, Bath or Shower, Bathrobe, Bathroom, Clothes rack, Dining area, Dining table, Dressing Room, Electric kettle, Entire unit located on ground floor, Free toiletries, Garden view, Hairdryer, Hardwood/Parquet floors, Hot Tub, Interconnected room(s) available, Iron, Ironing Facilities, Kitchen, Kitchenette, Kitchenware, Linen, Microwave, Safety Deposit Box, Satellite Channels, Seating Area, Shower, Slippers, Sofa, Soundproofing, Tea/Coffee Maker, Telephone, Toilet, Towels, TV, View, Wake Up Service/Alarm Clock, Wake-up service, Wardrobe/Closet
Hotel Policies
Check-In
15:00:00- hours
Check-Out
-12:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
Pan Pacific Suzhou Hotel is only separated by one Gate with Panmen Gate Scenic Area.
Guests of the hotel can enter Panmen Gate Scenic Area for free with our hotel room card.
Guests staying at the hotel can enjoy a trip to the national 4A Panmen Gate Scenic Area.
Traveller reviews
Jenny “Great Stay! Will come back again.”
31 Mar 2025
Located just next to Pan Men attraction with unlimited access to it. Facilities and breakfast are great! Special mention to their manager, the bell boy (both in the photo) and security staff who worked together to help me get my backpack left in the first didi car: We had quite a scare on our last day in Suzhou, but thanks to the amazing Pan Pacific Suzhou team, it all turned out well! My husband and I booked a Didi to Suzhou railway station as we wanna head off to Shanghai, but the driver refused to let us put our second luggage in the front seat since his boot had his box of stuff... so he told us to cancel the ride - and the moment we did, he drove off immediately. Everything happened so fast that we didn’t realize my backpack was still in his car 😱 It wasn’t until we were about to leave in another cab that I suddenly noticed it was missing. We quickly requested to pay the driver for the unfulfilled trip (since it was our fault), got out and asked the hotel staff for help. The manager and security team jumped into action—they checked the CCTV and confirmed that my bag was left in the first car. Meanwhile, I managed to contact Didi customer service to get the driver’s number. From there, the hotel manager personally called the driver, convinced him to help arranged for another Didi to bring the backpack back, and even made sure the driver will expedite his help to us by incentivising him with a "red packet" from us (so that the driver will be incentivised to help us solve our problem asap). Within 90 minutes, my bag was back in my hands. Very thankful to the team for all the help rendered! Well done and God bless you all! 😊
Tom “An absolutely pleasant stay”
31 Mar 2025
Got the perfect room with the perfect view , waking up immediately with a great mood
Michael “Free access to the Classical Chinese garden next door makes our stay an even more relaxing one.”
20 Mar 2025
The free access to the Panmen Gate classical Chinese garden next to the hotel was a pleasant treat for us. The staff was very prompt in delivering toiletries etc. that we requested to our room, considering our room was located at the end of the many adjoining buildings.
Wilson Isaiah “"Must stay" hotel”
19 Mar 2025
It is more than a hotel. It is beautiful, comfortable, clean and convenient. This is a "must stay" hotel in Suzhou. Nice garden within the hotel, which is a tourist attraction. Free entry for guests. There is a shopping mall within walking distance (10 mins). There is a self laundry service next to room 1094 (free with detegent provided). You can do your laundry there (3 washing machines and 3 dryers).
Kris “Very good”
18 Mar 2025
With Panmen just within the compounds that offers an exceptionally fun night activities and Wu Gong 御宴 just next door make it an wonderful back to the ancient China experience
Sarahah “Amazing”
18 Mar 2025
We loved every corner at this hotel and there was lantern festival at the garden which was amazing.
JULIE “Very good”
10 Mar 2025
Staff upgraded us to a room with balcony. The entire hotel is a magnificent work of art and history.
SHUANG “Superb”
10 Mar 2025
I like the hotel itself has a 5A tourist spot, which allows you to just hike a bit in the early morning and evening freely from the hotel entrance. Localtion is fine, not in the city's center but close enough to every park/garden I meant to visit. Breakfast has various options including western and Chinese cusine. And the most important thing is the hotel does allow you to pay with Mater/visa card which doesn't happen so often in China.
Michael “Good”
09 Mar 2025
Very nice hotel with an aire of a traditional Chinese castle. Very nice gardens. The rooms are large and clean. Very friendly staff.
Yongye Joe “Very good”
09 Mar 2025
The staffs are very friendly, from the check-in to check-out. We had a number of requests which was attended to. Due to the smoke smell, we request the room to be changed. It was done without any hesitation . Staffs helped us with food and parcel delivery. The hotel have the traditional modern palace feel. Hotel are linked to Pan-gate, one of the attraction in the city. There is a shopping mall nearby the hotel too, 10-15minutes walk. Very satisfy with the breakfast buffet.
