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Hotel Sheraton Surabaya Hotel & Towers

Jalan Embong Malang 25 - 31, Surabaya, 60261 (show map)

8.8

Fabulous

292 verified reviews

1/40

See rooms & prices »

Hotel Overview

Situated in the city centre, the eco-friendly accommodation Sheraton Surabaya Hotel & Towers offers elegant and spacious air-conditioned rooms. This property boasts an outdoor pool, 4 dining choices and free Wi-Fi throughout.
Tastefully decorated, all rooms come with soothing warm colours and lighting. Each well-appointed room is equipped with a living area, a flat-screen satellite TV and a minibar. The en suite bathroom features a bathtub, a shower and free toiletries.
Lung Yuan Chinese Restaurant serves traditional Cantonese dishes, while an international buffet spread is offered at Kafe Bromo.
Enjoy a treatment at the Massage Room or in the privacy of your room. You can also exercise at the tennis court or the gym. Airport shuttle and car hires can be arranged at the tour desk with additional charge.
Sheraton Surabaya Hotel & Towers is directly connected to Tunjungan Plaza Shopping Mall and is 5 km from Surabaya Zoo. Juanda International Airport is a 45-minute drive away.

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Rooms

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Rooms List

Deluxe King Room - Newly Renovated - enter dates to see room photos

Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.

Deluxe Twin Room - Newly Renovated - enter dates to see room photos

Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room features a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.

Premium Deluxe Twin Room - enter dates to see room photos

Offering free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room offers a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.

Club King Room - enter dates to see room photos

This double room has a satellite TV, executive lounge access and bathrobe. This package includes: - Daily Breakfast for 2 adults at Executive Lounge - Daily Evening Cocktail for 2 adults at Executive Lounge

Club Twin Room - enter dates to see room photos

This twin room features a tea/coffee maker, air conditioning and bathrobe. This package includes: - Daily Breakfast for 2 adults at Executive Lounge - Daily Evening Cocktail for 2 adults at Executive Lounge

Junior Suite - enter dates to see room photos

This suite has a minibar, air conditioning and electric kettle. This package includes: - Daily Breakfast for 2 adults at Executive Lounge - Daily Evening Cocktail for 2 adults at Executive Lounge

Executive Suite - enter dates to see room photos

This suite features a satellite TV, air conditioning and bathrobe. This package includes: - Daily Breakfast for 2 adults at Executive Lounge - Daily Evening Cocktail for 2 adults at Executive Lounge

Royal Suite - enter dates to see room photos

This suite features air conditioning, dining area and seating area. This package includes: - Daily Breakfast for 2 adults at Executive Lounge - Daily Evening Cocktail for 2 adults at Executive Lounge

Presidential Suite - enter dates to see room photos

This suite has a executive lounge access, sofa and bathrobe. This package includes: - Daily Breakfast for 2 adults at Executive Lounge - Daily Evening Cocktail for 2 adults at Executive Lounge

Premium Deluxe King Room - enter dates to see room photos

Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room features a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 1 bed.

One-Bedroom Apartment - enter dates to see room photos

Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The double room's kitchenette, which features a refrigerator and a microwave, is available for cooking and storing food. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a seating area as well as city views. The unit offers 1 bed.

Two-Bedroom Apartment - enter dates to see room photos

Three-Bedroom Apartment - enter dates to see room photos

Ambassador Suite, Club lounge access, 2 Bedroom Suite, Bedroom 1: 1 King, Bedroom 2: 1 King - enter dates to see room photos

This spacious suite features 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. The suite's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. The air-conditioned suite features a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, executive lounge access as well as city views. The unit has 3 beds.

Two-Bedroom Ambassador Suite - Club Lounge Access - enter dates to see room photos

The spacious suite has 2 bedrooms and 2 bathrooms with a bath and free toiletries. The suite's kitchenette, which features a refrigerator and a microwave, is available for cooking and storing food. The air-conditioned suite features a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, executive lounge access as well as city views. The unit has 2 beds.

Two-Bedroom Ambassador Suite - Club Lounge Access - enter dates to see room photos

The spacious suite features 2 bedrooms and 2 bathrooms with a bath and free toiletries. The suite's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. The air-conditioned suite provides a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, executive lounge access as well as city views. The unit offers 2 beds.

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Facilities of Sheraton Surabaya Hotel & Towers

General
On-site parking, Parking, Private parking, WiFi everywhere

Activities
Tennis court, Water sport facilities (on site)

Services
Free WiFi, Internet services, WiFi

Food & Drink
Bar, Breakfast in the room, Packed lunches, Restaurant, Room service, Snack bar, Special diet menus (on request)

Pools and wellness
Fitness centre, Hot spring bath, Hot tub, Massage, Outdoor pool, Outdoor pool (all year), Sauna, Spa and wellness centre

Transportation
Airport shuttle, Airport shuttle (surcharge), Car hire, Shuttle service (surcharge)

Front-desk/reception area services
24-hour front desk, ATM/cash machine on site, Concierge service, Currency exchange, Express check-in/check-out, Lockers, Luggage storage, Private check-in/check-out, Safety deposit box, Tour desk, Valet parking

Common areas
Garden, Terrace

Cleaning services
Daily maid service, Dry cleaning, Ironing service, Laundry, Trouser press

Business facilities
Business centre, Fax/photocopying, Meeting/banquet facilities

Miscellaneous
Air conditioning, Designated smoking area, Facilities for disabled guests, Family rooms, Lift, Non-smoking rooms, Soundproof rooms

Room facilities [ These may vary room to room ]
Additional Toilet, Air Conditioning, Alarm clock, Balcony, Bath, Bath or Shower, Bathrobe, Bathroom, Bidet, Carpeted, City view, Cleaning products, Clothes rack, Coffee machine, Desk, Dining area, Dining table, Dressing Room, Electric kettle, Executive Lounge Access, Flat-screen TV, Free toiletries, Hairdryer, Interconnected room(s) available, Iron, Ironing Facilities, Kitchenette, Microwave, Minibar, Refrigerator, Safety Deposit Box, Satellite Channels, Seating Area, Shower, Slippers, Sofa, Tea/Coffee Maker, Telephone, Toilet, Towels, TV, Upper floors accessible by lift, Wake Up Service/Alarm Clock, Wake-up service, Wardrobe/Closet

Last updated: 10 Apr 2025 - Update now

Hotel Policies

Check-In
15:00:00- hours

Check-Out
-12:00:00 hours

Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.

Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.

Traveller reviews

8.8

Fabulous

292 verified reviews

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Hotel Ratings (Click to select a rating)

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Jérémie

“Very nice hotel but old apartments”

7.0

22 Feb 2025

The restaurant and the Kamu bar are excellent. The pool is fine

Wai Man

“Superb”

10.0

21 Feb 2025

The breakfast is excellent. There is a different theme everyday and you will not be bored with the food.

Matheus

“we enjoyed our stay at the Sheraton. We love the kindness of the staff. They always do their best.”

7.0

16 Jan 2025

The staff overall were very kind. Especially at the Spa and reception and at the La Patisserie.

Gideon

“Best of the best thank you”

10.0

07 Dec 2024

Everything about this place are Best of the Best 5 star hotels in Surabaya. Manager’s so helpful Mr.Wisnu. And Zakiah also Putri best customer service you can find. Mrs Fitri number 1 Cheff in the world. Place so clean, location. Service. Breakfast the best. Thank you

Andreas

“Very good”

8.0

01 Dec 2024

In many ways a standard business hotel, located within a big shopping mall property. Functional rooms, size of gym and pool area are above my expectations.

Abi

“Very satisfying”

10.0

13 Nov 2024

Central for shopping and entertainment. All staffs are excellent

Zenilda Emilia

“Superb”

9.0

11 Aug 2024

The bedroom is big for 2 adults and 1 child (extra bed) and the location is perfect. Overall, I will come back and stay at the Sherraton.👌👌🥰

Raymond

“Perfect location, excellent staff and service.”

8.0

07 Jul 2024

Excellent and attentive staff, from everyone. Superb location right in the middle of a mega mall.

Prasiwi

“Superb”

10.0

27 Jun 2024

Very good Breakfast, beautifull swimming pool and very nice staff.

Andre

“Short but great service!”

9.0

25 Jun 2024

Especially the very friendly stuff from check in, in the lounge, at breakfast and the taxi driver have been so nice, All made me feel very welcome

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Hotel Sheraton Surabaya Hotel & Towers

Jalan Embong Malang 25 - 31, Surabaya, 60261 (show map)

Hotel Overview

Lock in a great price now and relax with our Price Guardian working for you

Rooms List

Deluxe King Room - Newly Renovated - enter dates to see room photos

Deluxe Twin Room - Newly Renovated - enter dates to see room photos

Premium Deluxe Twin Room - enter dates to see room photos

Club King Room - enter dates to see room photos

Club Twin Room - enter dates to see room photos

Junior Suite - enter dates to see room photos

Executive Suite - enter dates to see room photos

Royal Suite - enter dates to see room photos

Presidential Suite - enter dates to see room photos

Premium Deluxe King Room - enter dates to see room photos

One-Bedroom Apartment - enter dates to see room photos

Two-Bedroom Apartment - enter dates to see room photos

Three-Bedroom Apartment - enter dates to see room photos

Ambassador Suite, Club lounge access, 2 Bedroom Suite, Bedroom 1: 1 King, Bedroom 2: 1 King - enter dates to see room photos

Two-Bedroom Ambassador Suite - Club Lounge Access - enter dates to see room photos

Two-Bedroom Ambassador Suite - Club Lounge Access - enter dates to see room photos

Map

Setup a Price Alert for Sheraton Surabaya Hotel & Towers

Facilities of Sheraton Surabaya Hotel & Towers

Hotel Policies

Traveller reviews

Hotel Ratings (Click to select a rating)

“Very nice hotel but old apartments”

“Superb”

“we enjoyed our stay at the Sheraton. We love the kindness of the staff. They always do their best.”

“Best of the best thank you”

“Very good”

“Very satisfying”

“Superb”

“Perfect location, excellent staff and service.”

“Superb”

“Short but great service!”

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