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Dr. José Naveiras, 38, Santa Cruz de Tenerife, 38004 (show map)
Hotel Overview
Formerly Iberostar Grand Mencey
Before June 2022 Iberostar Heritage Grand Mencey was known as Iberostar Grand Mencey
Before January 2019 Iberostar Heritage Grand Mencey was known as Iberostar Grand Hotel Mencey
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Double RoomSetup a Price Alert for Iberostar Heritage Grand Mencey
Each day we'll check prices and send you an email for your selected dates at Iberostar Heritage Grand Mencey. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of Iberostar Heritage Grand Mencey
General
On-site parking, Parking, WiFi everywhere
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, Breakfast in the room, Restaurant, Room service, Snack bar, Special diet menus (on request)
Pools and wellness
Fitness centre, Hammam, Hot spring bath, Hot tub, Indoor pool, Indoor pool (all year), Massage, Outdoor pool, Outdoor pool (all year), Sauna, Solarium, Spa and wellness centre
Transportation
Car hire
Front-desk/reception area services
24-hour front desk, Currency exchange, Express check-in/check-out, Luggage storage, Private check-in/check-out, Safety deposit box, Tour desk
Common areas
Garden, Sun terrace, Terrace
Entertainment and children services
Casino
Cleaning services
Daily maid service, Dry cleaning, Ironing service, Laundry
Business facilities
Business centre, Fax/photocopying, Meeting/banquet facilities
Miscellaneous
Air conditioning, Designated smoking area, Facilities for disabled guests, Lift, Non-smoking rooms, Non-smoking throughout, Soundproof rooms
Room facilities [ These may vary room to room ]
Air Conditioning, Balcony, Bath, Bath or Shower, Bathrobe, Bathroom, City view, Desk, Flat-screen TV, Free toiletries, Garden view, Hairdryer, Hardwood/Parquet floors, Linen, Minibar, Outdoor furniture, Safety Deposit Box, Satellite Channels, Seating Area, Slippers, Sofa, Soundproofing, Tea/Coffee Maker, Telephone, Toilet, Towels, TV, View, Wake-up service, Wardrobe/Closet
Hotel Policies
Check-In
15:00:00- hours
Check-Out
-11:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
Please note that the full amount of the reservation must be paid in upon check-in.When booking more than 5 rooms, different policies and additional supplements may apply.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Traveller reviews
Joumana “On the whole it was very pleasant experience and the staff was very friendly and the breakfast was excellent. Also the S”
05 Apr 2025
The property was very clean and very convenient location. Had excellent breakfast and the pool restaurant was very good. Also the SPA facilities were amazing.
Justin “A wonderful hotel with all the facilities you could want or need. In an excellent location.”
31 Mar 2025
We love everything about this hotel. It is the fourth time we have stayed here and can't wait to go back. The rooms are amazing. The breakfasts are amazing. This time we went half board and the evening meal were also amazing.
Elizabeth “Superb!”
25 Mar 2025
The location has ‘classic’ 5⭐️ charm. All your staff are AMAZING and made us feel very, very welcome. I can’t remember everyone’s name but I really do mean EVERYONE. Carlos for example (working by the pool & at breakfast was super).But all your stall are excellent. We had two excellent deep tissue massage on Saturday these were of the highest standard & very professional. We use the gym as a couple and this space was immaculate and very well equipped. It was a lovely surprise to have a ‘salt water’ pool without chemicals. On Sunday evening we had a very memorable meal in the Kontiki restaurant which was absolutely delicious. We are still dreaming of your desserts. Congratulations! We will return. Elizabeth Berrington/Evans & Charlie Caine
Kārlis “Great!”
17 Mar 2025
Great location with parking for a decent price (12€ per day). The pool and gym areas were well mainteined and equiped. The staff was super helpful, polite and always welcoming. The room was cleaned everyday and the view from the balcony was fantastic.
Benjamin “Superb”
16 Mar 2025
Pool, service, bar area, central location, interior design
Bharat “Good”
11 Mar 2025
Staff, Customer Service, Room Service, Location, Spa Pool, Breakfast, all time available fresh cooled water 'on tap', regular room refills of tea/coffee
Santiago “Good”
10 Mar 2025
Location and hotel facilities. Staff was very friendly and helpful.
Liz “A haven in the middle of the city, with top notch service.”
26 Feb 2025
Everything. beautiful gardens, lots of places to sit, great restaurants and bars, lovely pool, but best of all, friendly, kind staff.
Anton “Didn’t want to leave :)”
24 Feb 2025
Breakfast was amazing! Super fresh products, everyday some special meals and good quality coffee, fresh, smoothies. Everyday you get some compliments from the bar like icecreams, smoothies, cocktails… amazing! Also the stuff has prepared a presents for you in the room which also was cleaned everyday perfectly. Stuff is amazing - so friendly and smiling I loved them! One of the best places I have been and proce-quality is exceptionally good 10/10
Jez “Was as expected”
20 Feb 2025
Good location and property. Good choice at breakfast. Professional, pleasant staff. We booked a few trips, the representative was very well informed and not pushy to sell stuff.
