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Carretera Chetumal - Puerto Juarez km. 309 Playa Paraiso, Puerto Morelos, 77710 (show map)
Resort Overview
Formerly Iberostar Grand Paraíso
Before August 2024 JOIA Paraíso by Iberostar was known as Iberostar Grand Paraíso
Before August 2023 JOIA Paraíso by Iberostar was known as Iberostar Grand Paraiso
Before April 2019 JOIA Paraíso by Iberostar was known as Iberostar Grand Hotel Paraiso
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Setup a Price Alert for JOIA Paraíso by Iberostar
Each day we'll check prices and send you an email for your selected dates at JOIA Paraíso by Iberostar. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of JOIA Paraíso by Iberostar
General
Free parking, On-site parking, Parking, WiFi everywhere
Activities
Billiards, Darts, Diving, Golf course (within 3 km), Table tennis, Tennis court, Water sport facilities (on site)
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, Breakfast in the room, Restaurant, Room service, Snack bar
Pools and wellness
Beachfront, Fitness centre, Hot tub, Indoor pool, Indoor pool (all year), Indoor pool (seasonal), Massage, Outdoor pool, Outdoor pool (all year), Sauna, Spa and wellness centre
Transportation
Car hire
Front-desk/reception area services
24-hour front desk, ATM/cash machine on site, Concierge service, Currency exchange, Private check-in/check-out
Common areas
Garden, Shared lounge/TV area, Terrace
Entertainment and children services
Entertainment staff, Evening entertainment, Nightclub/DJ
Cleaning services
Daily maid service, Ironing service
Business facilities
Business centre, Meeting/banquet facilities
Shops
Barber/beauty shop, Mini-market on site
Miscellaneous
Adult only, Air conditioning, Lift, Non-smoking rooms, Non-smoking throughout
Room facilities [ These may vary room to room ]
Air Conditioning, Alarm clock, Balcony, Bath or Shower, Bathrobe, Bathroom, Coffee machine, Desk, Fan, Flat-screen TV, Free toiletries, Garden view, Hairdryer, Iron, Ironing Facilities, Linen, Minibar, Pool view, Safety Deposit Box, Satellite Channels, Sea view, Slippers, Spa Bath, Tea/Coffee Maker, Telephone, Terrace, Tile/Marble floor, Toilet, Towels, TV, View, Wake Up Service/Alarm Clock, Wake-up service, Wardrobe/Closet
Last updated: 14 Jan 2025 - Update now
Hotel Policies
Check-In
15:00:00- hours
Check-Out
-12:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
El cargo de la reserva aparecerá en el extracto de la tarjeta de crédito a nombre de: Hotelera Playa Paraíso, S.A. de C.V. Para más información sobre el cargo de esta reserva, es necesario ponerse en contacto con el hotel. El nombre del titular de la tarjeta de crédito utilizada para abonar el pago deberá coincidir con el nombre de uno de los huéspedes que figuren en la reserva. Al hacer el registro de entrada, se debe presentar la misma tarjeta de crédito y un documento de identidad oficial. No se aceptan pagos en el hotel. Las reservas que no hayan sido abonadas se cancelarán antes de la llegada. En caso de solicitar factura, será emitida por Hotelera Playa Paraíso, S.A. de C.V., con sede en México.
Se debe abonar un suplemento medioambiental de 32.57 mxn por noche y por habitación al hacer el registro de entrada.
La tipología de cama seleccionada está sujeta a disponibilidad en el hotel. El establecimiento no acepta reservas de 10 habitaciones o más. Todas las reservas de 10 o más habitaciones se considerarán como grupo y están sujetas a los términos y condiciones de grupos.
Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada al hotel. Todas las peticiones especiales están sujetas a disponibilidad y pueden suponer costes adicionales. Es imprescindible que el titular principal de la reserva tenga 18 años o más en el momento del registro de entrada al hotel.
Se requiere informar de la hora prevista de llegada al hotel con antelación, utilizando el apartado de peticiones especiales al hacer la reserva o contactando directamente con el hotel. Los datos de contacto aparecen en la confirmación de la reserva.
Política de niños: No aplica, es un hotel solo adultos.
Traveller reviews
“A slice of beachside heaven”
02 Aug 2024
The property is stunning! And all of the staff I met were so welcoming and helpful, in particular Karolina, Ana and Alberto.
“Superb”
17 Apr 2023
Great staff and service. Very nice property. Team was accommodating to our requests and made a point to help us celebrate our honeymoon as best as we could.
Hotels Nearby
Senses Riviera Maya - Oceanfront All inclusive Boutique hotel - Adults only
Distance : 0.52 KM
Maroma, A Belmond Hotel, Riviera Maya
Distance : 1.77 KM
Jungala Park Hotel at VidantaWorld Riviera Maya
Distance : 1.86 KM
Valentin Imperial Riviera Maya All Inclusive - Adults Only
Distance : 1.96 KM
Chablé Maroma
Distance : 3.19 KM
Dreams Riviera Cancun Resort & Spa - All Inclusive
Distance : 3.5 KM
El Dorado Maroma Catamarán, Cenote & More Inclusive
Distance : 4.04 KM
El Dorado Royale Catamarán, Cenote & More Inclusive
Distance : 4.14 KM