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Hotel Hacienda Real del Caribe Hotel (formerly Hacienda Real By Encanto)

Avenida 10 Esquina Calle 10 Norte, Playa del Carmen, 77710 (show map)

Very good

759 verified reviews

1/23

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Hotel Overview

Nestled in the heart of downtown Playa del Carmen, Mexico and steps from the city's main attractions and beautiful beaches, this hotel features exceptional accommodations and a variety of thoughtful amenities. The Hotel Hacienda Real del Caribe is ideally situated within walking distance to many popular sites. The famous Quinta Avenida, filled with shops, restaurants and a vibrant nightlife can be found only seconds from the hotel's front doors. Pristine beaches and endless recreational activities are also nearby. The Real del Caribe offers guests a tranquil atmosphere, complete with many modern amenities, including a spacious courtyard swimming pool and a state-of-the-art meeting room.

Formerly Hacienda Real

Before April 2019 Hacienda Real del Caribe Hotel was known as Hacienda Real

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Rooms List

Queen Room - enter dates to see room photos

This air-conditioned room is decorated in a rustic style, with Mexican paintings and ornaments. It features cable TV, with views of the pool or city. Free toiletries are available in the private bathroom.

Queen Room with Two Queen Beds - enter dates to see room photos

Featuring free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned family room features a flat-screen TV with cable channels, a coffee machine, a safe deposit box, a tiled floor as well as pool views. The unit has 2 beds.

Room Selected at Check In - enter dates to see room photos

Please note the room type and bed type will be allocated upon check-in. It might be a higher room category but is subject to availability upon arrival.

Map

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Facilities of Hacienda Real del Caribe Hotel

Services
Free WiFi, Internet services, WiFi

Food & Drink
Room service

Pools and wellness
Outdoor pool

Transportation
Airport shuttle, Airport shuttle (surcharge), Shuttle service (surcharge)

Front-desk/reception area services
24-hour front desk, Concierge service, Luggage storage, Safety deposit box, Tour desk

Common areas
Garden, Terrace

Entertainment and children services
Babysitting/child services

Miscellaneous
Air conditioning, Family rooms, Lift, Non-smoking rooms, Non-smoking throughout

Room facilities [ These may vary room to room ]
Air Conditioning, Alarm clock, Bath, Bath or Shower, Bathroom, Cable Channels, Coffee machine, Desk, Fan, Flat-screen TV, Free toiletries, Hairdryer, Iron, Ironing Facilities, Pool view, Radio, Refrigerator, Safety Deposit Box, Satellite Channels, Shower, Telephone, Terrace, Tile/Marble floor, Toilet, Towels, TV, View, Wake-up service

Last updated: 21 Jan 2025 - Update now

Hotel Policies

Check-In
From 16:00:00 hours

Check-Out
-12:00:00 hours

Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.

Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.

The fine print
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Traveller reviews

Very good

759 verified reviews

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Hotel Ratings (Click to select a rating)

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Theogeitner

“Very good”

8.0

12 Jul 2024

Great price quality ratio, nice building and huge beds. Wasn't actually too loud at night, this depends pretty much on the room you get. Location is awesome

Przemek_78

“Superb”

10.0

24 Jun 2024

The room was very big and well equipped, The bed was very comfortable. The hotel was clean and situated in the centre of the city. It was a good stay for us.

Jeroen

“Very good”

8.0

11 Apr 2024

We had a specious room with balcony at the street side.

NIKOXXX

“A lovely & classic place in the heart of Playa Del Carmen”

10.0

04 Apr 2024

our second stay: - super comfy bed - wonderful pool - lovely balcony and super spacious room

NIKOXXX

“I will return - super comfy rooms and great value”

10.0

04 Apr 2024

Room is so spacious (by online description it’s 20sqm, but in reality, it should be 27 to 30sqm), bright and breezing … lovely balcony - Pool is a treat! - Super comfy bed - got everything I need including: hairdryer and iron, even water and coffee ;-)