Resort Sumberkima Hill Retreat (formerly Villa Gajah Sumberkima Hill) 

General
Free parking, On-site parking, Parking, Pets allowed, Private parking, WiFi everywhere

Activities
Canoeing, Cycling, Diving, Fishing, Hiking, Horse riding, Snorkelling

Services
Free WiFi, Internet services, WiFi

Food & Drink
Breakfast in the room, Packed lunches, Restaurant, Room service, Special diet menus (on request)

Pools and wellness
Massage, Outdoor pool, Outdoor pool (all year), Sauna, Spa and wellness centre

Transportation
Airport shuttle, Airport shuttle (surcharge), Car hire, Shuttle service (free), Shuttle service (surcharge)

Front-desk/reception area services
24-hour front desk, Concierge service, Private check-in/check-out, Safety deposit box, Tour desk

Common areas
Garden, Sun terrace, Terrace

Entertainment and children services
Babysitting/child services

Cleaning services
Daily maid service, Ironing service, Laundry

Business facilities
Fax/photocopying

Miscellaneous
Air conditioning, Designated smoking area, Family rooms, Non-smoking rooms

Room facilities [ These may vary room to room ]
Additional Toilet, Air Conditioning, Balcony, Bath, Bath or Shower, Bathroom, Cable Channels, Children's high chair, Clothes rack, Desk, Dining area, Dining table, Electric kettle, Extra Long Beds (> 2 metres), Fan, Flat-screen TV, Free toiletries, Garden view, Hairdryer, Hardwood/Parquet floors, Interconnected room(s) available, Iron, Ironing Facilities, Kitchen, Kitchenette, Kitchenware, Linen, Minibar, Mosquito net, Mountain view, Outdoor dining area, Outdoor furniture, Patio, Pool view, Private entrance, Private Pool, Refrigerator, Satellite Channels, Sea view, Seating Area, Shared Bathroom, Shared Toilet, Shower, Sofa, Stovetop, Tea/Coffee Maker, Terrace, Tile/Marble floor, Toaster, Toilet, Towels, TV, View, Wake-up service, Wardrobe/Closet

Check-In
15:00:00- hours

Check-Out
-11:00:00 hours

Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.

Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.

The fine print
If you would like to go to Pemuteran for a beachday and visit the Biorock structures there, we have a taxi service for a low rate of IDR 75.000 per way. Free private parking is also available
BOOKING
The payment of the deposit amount confirms the acceptance of the terms and conditions set out below and shall be binding on the Guests’ intention to occupy the premises whether or not such persons have signed the booking form.
RATES
All rates are quoted in IDR and include service fee, government taxes and Wi-Fi. 50% payment is due at time of booking. The remaining balance can be paid on arrival, cash or via our credit card machine suitable for Master and Visa Card. In case of a credit card payment in Bali 2% will be added. The minimum rate applies to 1 and/or 2 guests using one room. Children up to and including 2 years old will not be charged if they use a baby cot or sleep in the same bed as the parents. Baby Cots and a highchair are available free of charge. Your rental comes with the facilities listed on the relevant web page. Expenses made at the villa are quoted in IDR.
INCLUDED / NOT INCLUDED
Rates include normal use of water, cost of electricity, tea and coffee, housekeeping services (including clean sheets and towels). Beverages from the fridge are not included. Rates in the villas do not include Breakfast, Lunch and Dinner, and beverages from the fridge. A cleaning and refilling of the fridge is scheduled daily. The cleaning includes a change of towels and sheets on average every 4 to 5 days. A more frequent cleaning is possible, upon request (within reason). Any excessive cleaning required upon departure, can be charged. No other additional services, non-mentioned here, are included.
CANCELLATION POLICY
50% of prepayments are refundable when cancelled 60 days before arrival or earlier.
0%is refundable if cancelled within 60 days of planned arrival.
Refunds will be sent without transfer fees.
CHECKING IN & OUT
General check-in time is from 15:00 and general check-out time is prior to 12 noon, unless otherwise agreed.
OCCUPANCY / NUMBER OF GUESTS
On arrival Guests will be asked for their passports or identity cards, so that the front office can register the Guests in accordance with regulations. The standard capacity differs per villa. We ask customers to state clearly during booking the final number of all guests who will be arriving.
If the number of guests exceeds the maximum capacity, this must be agreed on booking and any changes must be advised prior to arrival. Sumberkima Hill reserves the right to refuse extra guests if the number exceeds the maximum capacity after a booking has been made. If extra guests arrive at the property on or after the arrival date unexpectedly, the Front office is within the right to refuse the guests or make an additional charge.
COMPLAINTS
If, during your stay in the villa, the Guest should run into any problem or issue deemed as cause for complaint concerning our property, the matter should be taken up with The Front Office, so a solution can be provided if possible.
NATURE AND ENVIRONMENT
Since we are in the tropics and in the middle of nature you can expect to encounter insects and small animals like Cicak’s and Gekko's (animals that eat the insects) during your stay.
The views from the villas will vary depending on the season. The rainy season is typically from November until May and the vegetation will become greener. The dry season starts around May till November and the area around us will slowly become drier. More green surroundings can be expected starting Mid December to June on average.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.