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Apartment Hotel Overview
Formerly Nero
Before January 2024 Complex Nero was known as Nero
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Deluxe Queen Studio Setup a Price Alert for Complex Nero
Each day we'll check prices and send you an email for your selected dates at Complex Nero. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of Complex Nero
General
Free parking, On-site parking, Parking, Private parking, WiFi everywhere
Activities
Fishing, Hiking, Horse riding, Ski school, Ski storage, Skiing, Table tennis
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, Packed lunches, Restaurant, Snack bar
Pools and wellness
Fitness centre, Hot tub, Indoor pool, Indoor pool (all year), Sauna
Transportation
Airport shuttle, Airport shuttle (surcharge), Car hire
Front-desk/reception area services
24-hour front desk, Luggage storage, Private check-in/check-out, Safety deposit box
Common areas
Games room, Garden, Shared lounge/TV area, Sun terrace, Terrace
Cleaning services
Ironing service, Laundry
Business facilities
Fax/photocopying, Meeting/banquet facilities
Miscellaneous
Designated smoking area, Family rooms, Heating, Lift, Non-smoking rooms, Non-smoking throughout
Room facilities [ These may vary room to room ]
Balcony, Bathroom, Cable Channels, Cleaning products, Clothes rack, Detached, Dining area, Dining table, Dressing Room, Flat-screen TV, Free toiletries, Garden view, Hairdryer, Hardwood/Parquet floors, Heating, Kitchen, Kitchenware, Linen, Microwave, Refrigerator, Seating Area, Shower, Sofa, Terrace, Toilet, Towels, Towels/Sheets (extra fee), TV, Upper floors accessible by lift, Wake-up service, Wardrobe/Closet
Hotel Policies
Check-In
15:00:00- hours
Check-Out
-12:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
Sauna is closed from 2025-06-01 until 2025-04-01
Hot tub/jacuzzi is closed from 2025-06-01 until 2025-04-01
Traveller reviews
Adina “Excellent”
01 Mar 2025
Close to the ski slope, you can even get by foot, anyway the transport to the slope is a big plus in the morning and afternoon. The apartments are really big and comfortable, the kitchenette is well equipped. Good breakfast, many options.
Costi “it was decent”
25 Feb 2025
room, staff, transport to the sky slopes, parking, the room was great, very large and suitable for our family of 4. the room was very well heated, the beds comfortable
Mircea “Nice experience”
24 Feb 2025
Nice location, good facilities, well-intentioned emploees, kids enjoyed the SPA.
Tamara-Jade “Lovely apartment in a great location”
10 Feb 2025
Great location, we were within walking distance to the Ski centre but there is also a free shuttle. We had a two bed apartment, each room had its own bathroom which was perfect as it was myself and my husband and our in-laws holidaying together. Breakfast was very good, and we enjoyed dinner in the restaurant a few nights when we were too tired to go out in the evening. The best part for all of us, was the amazing view from all of our windows. We were even lucky enough to sit and watch wild deer right outside our lounge window one afternoon. The heating was very sufficient, not once did we feel the cold even though the temperature outside was within the minuses. Apartment was very clean, and the cleaning staff were regularly cleaning around the hotel. Very friendly staff.
Dragos “Very good”
05 Jan 2025
Parking has many spaces; it is clean, room temperature can be as hot as you want.
DiegoArragon “Fair”
28 Sep 2024
Absolutely beautiful location. Is very close to the mountain, close to the forest and just a minutes to the Smolyan. If you are lucky... You have a beautiful view from the room.
Yuliy “Fair”
09 Sep 2024
We liked the double room that we stayed in. The bed was comfy, the sofa in the living room as well. We can not complain about the furniture in the apartment. The view was nice - forest view, also a direct view to the parking, where we could see our car. The heaters were heating well the big rooms, as it was getting colder during the night. BUT - there are a few things that I will complain about in the "What didn't you like" section.
CENGİZ (Aile) “Ventilation 🏞️”
04 Sep 2024
The facilities ,hte breakfast are sufficient ,the view is wonderful. Thanks 👍
Mark “Superb”
23 Jul 2024
The view is amazing. It was very clean. Value for money was fine. Friendly staff. Rooms look exactly like the pictures on the site.
Михаил “Superb”
21 Jul 2024
Very clean, spacious and quiet apartment. I liked that there was bathroom for every bedroom. There was everything you need for your great stay. The staff was great.
