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Kenyatta Avenue,, Nairobi, 00100 (show map)
Hotel Overview

Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Setup a Price Alert for Nairobi Serena Hotel
Each day we'll check prices and send you an email for your selected dates at Nairobi Serena Hotel. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of Nairobi Serena Hotel
General
Free parking, On-site parking, Parking, Private parking, WiFi everywhere
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, Breakfast in the room, Packed lunches, Restaurant, Room service, Snack bar
Pools and wellness
Fitness centre, Massage, Outdoor pool, Sauna, Spa and wellness centre
Transportation
Airport shuttle, Airport shuttle (surcharge), Car hire, Shuttle service (surcharge)
Front-desk/reception area services
24-hour front desk, Concierge service, Currency exchange, Express check-in/check-out, Lockers, Luggage storage, Safety deposit box, Tour desk
Common areas
Garden, Terrace
Entertainment and children services
Babysitting/child services, Children's playground
Cleaning services
Daily maid service, Dry cleaning, Ironing service, Laundry, Trouser press
Business facilities
Business centre, Fax/photocopying, Meeting/banquet facilities
Shops
Barber/beauty shop
Miscellaneous
Air conditioning, Designated smoking area, Facilities for disabled guests, Lift, Non-smoking rooms, Non-smoking throughout, Soundproof rooms
Room facilities [ These may vary room to room ]
Air Conditioning, Balcony, Bath, Bath or Shower, Bathrobe, Bathroom, Cable Channels, Carpeted, City view, Clothes rack, Coffee machine, Desk, Dining area, Electric kettle, Executive Lounge Access, Extra Long Beds (> 2 metres), Flat-screen TV, Free toiletries, Garden view, Hairdryer, Interconnected room(s) available, Iron, Ironing Facilities, Landmark view, Laptop safe, Minibar, Safety Deposit Box, Satellite Channels, Seating Area, Shower, Slippers, Sofa, Soundproofing, Tea/Coffee Maker, Telephone, Tile/Marble floor, Toilet, Towels, TV, Upper floors accessible by lift, View, Wake Up Service/Alarm Clock, Wake-up service, Wardrobe/Closet
Hotel Policies
Check-In
From 12:00:00 hours
Check-Out
Untill 10:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
Airport transfers and excursions within Nairobi are available at a surcharge. Please contact the property at least 48 hours prior to your arrival. Full flight details are requiredPlease inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
Traveller reviews

“A civilised welcoming stay”
20 Feb 2025
Professional friendly staff. Nice breakfast. Although in city felt calm and relaxing in public areas. Nice pool area. Well appointed rooms with Elemis products. Security appeared thorough. Nice hotel shop better prices/products than we found in other places.

“Kenya 🇰🇪 is wonderful tourist country”
10 Jan 2025
Safety and security are very high in the hotel because of the security men and cameras deployed on the site, both internally and externally. All employees understand the guests and help them in various ways. They are kind in dealing and their style is elegant.

“Nice quality hotel”
09 Dec 2024
The room was very spacious and comfortable. The breakfast was superb.

“Superb”
24 Nov 2024
It was a great experience and lived up to our expectations.

“Good stay in Nairobi”
29 Sep 2024
Clean, well insulated rooms. African design was lovely and it was great to have access to the outdoor pool. We loved being able to watch the premier league matches at the bar. Some of the staff were very nice, particularly at the bar.

“Oasis in Nairobi”
21 Sep 2024
Very friendly, helpful staff. Great food in restaurant. Very clean and comfortable.

“Beautiful hotel, centrally located with friendly and attentive staff”
19 Sep 2024
Staff were super friendly and helpful, the food was very good, lots of options.

“amazing and best place to be in Nairobi”
04 Aug 2024
in love with all the people who work there. it was so marvelous; it couldn’t be better

“A business trip turned in a relaxing time + i lost my luggage ,the hotel serena was more helpfull”
16 Jun 2024
The buffet menu in general is gorgeous and multicultural. The waiterss, staff in general are very kind and helpfull. It creates curisoity to come back . The hairdresser in the hotel and the spa is just miraculous ,especially for black hair and spa / jetlag . ( note; this note is not for being published,its just to thank/ encourage serena staff)

“Perfect location and remarkable service”
19 May 2024
All the staff was very pleasant, polite and welcoming! They went above and beyond to make sure my stay was comfortable and memorable. I would highly recommend this property to other visitors!
More hotels in Nairobi
Hotels Nearby
Hotel Embassy
Distance : 0.71 KM
Nairobi Safari Club by Swiss-Belhotel
Distance : 0.79 KM
Jamia Central Hotel
Distance : 0.94 KM
Space International Hotel
Distance : 1.27 KM
Erica Residences - Riverside
Distance : 2.54 KM
Kates Apartments
Distance : 3.7 KM
West Wood Hotel
Distance : 3.85 KM