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Cuesta Santo Domingo, 5 y 7, Madrid, 28013 (show map)
Hotel Overview
Formerly Gran Meliá Palacio de los Duques
Before January 2020 Palacio de los Duques Gran Meliá - The Leading Hotels of the World was known as Gran Meliá Palacio de los Duques
Before August 2019 Palacio de los Duques Gran Meliá - The Leading Hotels of the World was known as Tryp Madrid Ambassador Hotel
Before January 2019 Palacio de los Duques Gran Meliá - The Leading Hotels of the World was known as Tryp Madrid Ambassador Hotel

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Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
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When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of Palacio de los Duques Gran Meliá - The Leading Hotels of the World
General
WiFi everywhere
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, Breakfast in the room, Grocery deliveries, Packed lunches, Restaurant, Room service, Snack bar, Special diet menus (on request)
Pools and wellness
Fitness centre, Hot tub, Massage, Outdoor pool, Outdoor pool (seasonal), Spa and wellness centre
Transportation
Airport shuttle, Airport shuttle (surcharge), Car hire, Shuttle service (surcharge)
Front-desk/reception area services
24-hour front desk, Concierge service, Currency exchange, Express check-in/check-out, Luggage storage, Private check-in/check-out, Safety deposit box, Tour desk
Common areas
Garden, Sun terrace, Terrace
Entertainment and children services
Babysitting/child services
Cleaning services
Daily maid service, Dry cleaning, Ironing service, Laundry, Trouser press
Business facilities
Fax/photocopying, Meeting/banquet facilities
Miscellaneous
Air conditioning, Allergy-free room, Facilities for disabled guests, Family rooms, Heating, Lift, Non-smoking rooms, Non-smoking throughout, Soundproof rooms
Room facilities [ These may vary room to room ]
Air Conditioning, Alarm clock, Balcony, Bath, Bath or Shower, Bathrobe, Bathroom, Bidet, Carpeted, City view, Clothes rack, Coffee machine, Desk, Dining table, Electric kettle, Entire unit wheelchair accessible, Executive Lounge Access, Extra Long Beds (> 2 metres), Flat-screen TV, Free toiletries, Hairdryer, Heating, Hypoallergenic, Interconnected room(s) available, iPod dock, Iron, Ironing Facilities, Landmark view, Laptop safe, Linen, Minibar, Outdoor furniture, Pay-per-view Channels, Radio, Safety Deposit Box, Satellite Channels, Seating Area, Shower, Slippers, Sofa, Soundproofing, Tea/Coffee Maker, Telephone, Terrace, Toilet, Towels, TV, Upper floors accessible by lift, Upper floors accessible by stairs only, View, Wake Up Service/Alarm Clock, Wake-up service, Wardrobe/Closet
Hotel Policies
Check-In
15:00:00- hours
Check-Out
-12:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
All cots are subject to availability.Please note, when booking more than 9 rooms, different policies and additional supplements may apply.Please note that guests must present the credit card used to make the reservation on arrival.Please note this area has some parking restrictions. Guests must contact the hotel in order to provide their car number.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Traveller reviews

“Great experience !”
06 Jan 2025
Great location, design, stuff, very clean and comfortable rooms, impressive rooftop!

“A superior level of comfort and service”
01 Jan 2025
A generally superior level of comfort. Room size and bed excellent. Comprehensive service throughout. High security level.

“very good and charming choice in central madrid”
22 Dec 2024
i like the area a lot. nice hotel, good breakfast.

“Live up to their 5-star hotel standards”
15 Dec 2024
Spacious room with big comfortable beds. Toilets has 2 separate basin, very convenient. Hotel staff were very polite and friendly; breakfast spread was good. Hotel is walking distance to Palace, Xmas markets and shopping belts.

“Superb”
12 Dec 2024
Great building, fantastic breakfast, very nice room.

“Superb”
10 Dec 2024
Stayed in a red deluxe room which was so worth the extra money. Met by red team at reception. Welcome drinks in room. Access to red executive area with unlimited drinks and tapa. Staff all super friendly and helpful. Great central location.

“Lovely stay”
02 Dec 2024
The common areas are pretty but the rooms not so much. Restaurant and dining areas very lovely. Concierge and staff were really friendly.

“Very good”
01 Dec 2024
breakfast was fantastic and the staff in the restaurant very kind, polite and helpful

“Nice hotel in great location”
21 Nov 2024
Fabulous location. Well appointed rooms and well serviced. Roof top view was sensational and we were able to get some drinks delivered even though the bar is officially shut. Thank you for making this happen. We think it was Constantine who assisted us with this. Much appreciated.

“Excellent hotel, staff- very clean!! A+++”
11 Nov 2024
The location and everything about the hotel is excellent!! Great offer to use the Audi for 12 hours, worked our nicely! Staff Is very welcoming. The rooms are very clean and the breakfast was wonderful..