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Hotel Hanoi Emerald Waters Hotel & Spa

47 Lo Su, Hanoi (show map)

9.3

Superb

386 verified reviews

1/40

See rooms & prices »

Hotel Overview

Hanoi Emerald Waters Hotel & Spa is located in the culture-rich capital of Hanoi, just 200 metres from Thang Long Water Puppet Theater. The property houses an in-house restaurant that serves a buffet of delicacies. Guests who wish to enjoy a cocktail of their choice can visit the bar located on the property. Free WiFi is available throughout the property.
Ngoc Son Temple is 300 metres from Hanoi Emerald Waters Hotel & Spa, while Hoan Kiem Lake is 400 metres away. The nearest airport is Noi Bai International Airport, 21 km from the property.
Every room comes with sleek furnishing in neutral shades. The room comes equipped with a flat-screen TV with satellite channels. En suite bathroom comes fitted with a standing shower facility. Bath robes and slippers are included.
There is a 24-hour front desk, a business centre, concierge service and shops at the property.

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Rooms List

Suite Balcony - enter dates to see room photos

Guests will have a special experience as this suite features a fireplace. The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. Featuring a terrace with city views, this suite also offers soundproof walls and a flat-screen TV with cable channels. The unit offers 1 bed.

Family City View - enter dates to see room photos

This family room offers a fireplace. Providing free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned family room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a seating area as well as city views. The unit offers 2 beds.

Connecting Room - enter dates to see room photos

This suite features a fireplace. This spacious suite features 2 bedrooms, a seating area and 2 bathrooms with a walk-in shower and a bath. The air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a minibar, a wardrobe as well as city views. The unit has 3 beds.

Deluxe Family Room - enter dates to see room photos

This family room's special feature is the fireplace. Providing free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower, a hairdryer and slippers. This wheelchair accessible family room features air conditioning, a seating area with a flat-screen TV and a roll-in shower. The unit offers 2 beds.

Honeymoon Suite - enter dates to see room photos

This suite offers a fireplace. The air-conditioned suite has 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. This wheelchair accessible suite features soundproof walls, a seating area with a flat-screen TV and a roll-in shower. The unit has 1 bed.

Deluxe Double Room - enter dates to see room photos

Guests will have a special experience as the double room provides a fireplace. Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. This wheelchair accessible double room features air conditioning, a seating area with a flat-screen TV and a roll-in shower. The unit offers 1 bed.

Twin Room with View - enter dates to see room photos

This twin room features a fireplace. Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned twin room features a flat-screen TV with cable channels, soundproof walls, a minibar, a seating area as well as an inner courtyard view. The unit has 2 beds.

Deluxe Twin Room - enter dates to see room photos

Guests will have a special experience as this twin room offers a fireplace. Offering free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. This wheelchair accessible twin room has air conditioning, a seating area with a flat-screen TV and a roll-in shower. The unit has 2 beds.

Junior Suite - enter dates to see room photos

The fireplace is the standout feature of this suite. The air-conditioned suite has 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. This suite features soundproof walls, flat-screen TV with cable channels, an inner courtyard view, as well as chocolate for guests. The unit has 1 bed.

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Facilities of Hanoi Emerald Waters Hotel & Spa

General
Parking, WiFi everywhere

Services
Free WiFi, Internet services, WiFi

Food & Drink
Bar, Restaurant, Snack bar, Special diet menus (on request)

Pools and wellness
Massage, Spa and wellness centre

Transportation
Airport shuttle, Airport shuttle (surcharge)

Front-desk/reception area services
24-hour front desk, Concierge service, Currency exchange, Express check-in/check-out, Lockers, Luggage storage, Private check-in/check-out, Safety deposit box, Tour desk

Cleaning services
Daily maid service, Dry cleaning, Ironing service, Laundry, Trouser press

Business facilities
Fax/photocopying

Miscellaneous
Air conditioning, Family rooms, Heating, Lift, Non-smoking rooms, Non-smoking throughout, Soundproof rooms

Room facilities [ These may vary room to room ]
Air Conditioning, Balcony, Bath, Bath or Shower, Bathrobe, Bathroom, Cable Channels, Children's high chair, City view, Clothes rack, Desk, Dressing Room, Electric kettle, Entire unit wheelchair accessible, Extra Long Beds (> 2 metres), Fan, Fireplace, Flat-screen TV, Free toiletries, Hairdryer, Hardwood/Parquet floors, Heating, Interconnected room(s) available, Iron, Ironing Facilities, Landmark view, Linen, Minibar, Outdoor dining area, Outdoor furniture, Patio, Safety Deposit Box, Satellite Channels, Seating Area, Shower, Slippers, Sofa, Soundproofing, Spa Bath, Telephone, Terrace, Tile/Marble floor, Toilet, Towels, Towels/Sheets (extra fee), Tumble dryer , TV, Upper floors accessible by lift, View, Wake Up Service/Alarm Clock, Wake-up service, Wardrobe/Closet

Last updated: 22 Jan 2025 - Update now

Hotel Policies

Check-In
From 14:00:00 hours

Check-Out
Untill 12:00:00 hours

Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.

Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.

The fine print
Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Traveller reviews

9.3

Superb

386 verified reviews

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Hotel Ratings (Click to select a rating)

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SHIHO

“Cheap and fantastic”

9.0

15 Jan 2025

This is a review for 2nd stay after returning from over night halong bay cruise. Reception team assigned 8th floor room which got me escape from neighbor’s cat noise. Thank you very much. Twin Bed were very comfortable, 12 hour laundry service was cheap. Again customer service responsible by sales manager Kim was fantastic.

SHIHO

“Very good hotel for money”

9.0

13 Jan 2025

I am writing a review for 1st 2 nights of my stay at the hotel. Guest service was outstanding especially Kim who is sales manager of the hotel. She took care of excursions, restaurant arrangements and more. I would highly recommend booking excursions through her. Breakfast was good too. It was not like five stars hotel buffet but quality of each items were good. Air on is individual systems (pac unit built in for each room) it is Japanese product has heating function as well which is appreciated for winter visit.

Dewar

“Clean, comfortable, great location. Staff were outstanding.”

10.0

11 Jan 2025

The front of house Claire and Jennie were extremely professional. They ensured we had everything we needed for our stay. The room was clean, the towels decorations and flowers were a lovely touch. Great location. Highly recommend.

Ivy

“We have a great time.”

9.0

04 Jan 2025

A boutique hotel in congested old quarters. The room offers no view but it is extremely quiet in the day or at night.. No noisy traffic at all. You can definitely sleep well here. The bed and pillows are comfortable. The room is clean and spacious and breakfast is good. The location is excellent too. We ventured out to sapa and Halong Bay cruise which we booked through them. Reliable. Hotel staff are so friendly, helpful and very polite.

PARTHA

“Amazing”

10.0

29 Dec 2024

All has been exceptional. The staff was quite supportive and ready to help with everything. Jennie was quite helpful in arranging all the logistics and tours.

Pek

“Everything was great to us”

10.0

26 Dec 2024

Breakfast was great, good location and room was comfortable for 3 Adults. Front office staff was very friendly. Our sincere thanks to Ms Kim and her team for their assistance during our stay, i.e. booking of grabs etc.

Amelie

“Perfect location with a wonderful staff”

10.0

24 Dec 2024

It was very clean, the breakfast buffet was very good. The staff were all extremely nice and service minded. Located in the middle of old quarters, we were close to everything we wanted to see. Highly recommend it!

Neenie

“Perfection”

10.0

23 Dec 2024

An excellent hotel, highly recommended. The staff were amazing, especially Kim who communicated regularly with me prior to our stay. Her customer service was exceptional. Room was lovely and we felt well cared for. The breakfast was amazing. All the boxes were ticked, such a pleasant stay.

Poon Kwang

“We had a super lovely stay 21 to 24 Nov and returned on 25th”

10.0

27 Nov 2024

All the hotel staff from front desk right down to bell boy breakfast staff and cleaners they were all very very polite. Ms Kim was particularly helpful from the day we booked the rooms to the time we checked in she has and the front desk ladies and guys were super helpful.

Kah Kim

“Our stay was really good as the front office staff have been extremely helpful. I will give a 9.0 ra”

9.0

25 Nov 2024

All the counter staff are extremely helpful. The breakfast was good too. Location is really excellent.

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Hotel Hanoi Emerald Waters Hotel & Spa

47 Lo Su, Hanoi (show map)

Hotel Overview

Lock in a great price now and relax with our Price Guardian working for you

Rooms List

Suite Balcony - enter dates to see room photos

Family City View - enter dates to see room photos

Connecting Room - enter dates to see room photos

Deluxe Family Room - enter dates to see room photos

Honeymoon Suite - enter dates to see room photos

Deluxe Double Room - enter dates to see room photos

Twin Room with View - enter dates to see room photos

Deluxe Twin Room - enter dates to see room photos

Junior Suite - enter dates to see room photos

Map

Setup a Price Alert for Hanoi Emerald Waters Hotel & Spa

Facilities of Hanoi Emerald Waters Hotel & Spa

Hotel Policies

Traveller reviews

Hotel Ratings (Click to select a rating)

“Cheap and fantastic”

“Very good hotel for money”

“Clean, comfortable, great location. Staff were outstanding.”

“We have a great time.”

“Amazing”

“Everything was great to us”

“Perfect location with a wonderful staff”

“Perfection”

“We had a super lovely stay 21 to 24 Nov and returned on 25th”

“Our stay was really good as the front office staff have been extremely helpful. I will give a 9.0 ra”

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