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78 Beishan Road, Hangzhou, 310007 (show map)
Hotel Overview
Formerly Shangri-La Hangzhou
Before January 2025 Shangri-La Hangzhou - The back garden of West Lake was known as Shangri-La Hangzhou
Before June 2021 Shangri-La Hangzhou - The back garden of West Lake was known as Shangri-La Hotel, Hangzhou
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Hill view King Bed RoomSetup a Price Alert for Shangri-La Hangzhou - The back garden of West Lake
Each day we'll check prices and send you an email for your selected dates at Shangri-La Hangzhou - The back garden of West Lake. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of Shangri-La Hangzhou - The back garden of West Lake
General
Free parking, On-site parking, Parking, Private parking
Activities
Cycling
Services
Internet services
Food & Drink
Breakfast in the room, Grocery deliveries, Packed lunches, Restaurant, Room service, Snack bar, Special diet menus (on request)
Pools and wellness
Fitness centre
Transportation
Airport shuttle, Airport shuttle (surcharge), Car hire, Electric vehicle charging station, Shuttle service (surcharge)
Front-desk/reception area services
24-hour front desk, ATM/cash machine on site, Concierge service, Currency exchange, Express check-in/check-out, Luggage storage, Private check-in/check-out, Safety deposit box, Tour desk
Common areas
Garden, Sun terrace, Terrace
Cleaning services
Daily maid service, Dry cleaning, Ironing service, Laundry, Trouser press
Business facilities
Business centre, Fax/photocopying, Meeting/banquet facilities
Miscellaneous
Air conditioning, Designated smoking area, Facilities for disabled guests, Family rooms, Heating, Lift, Non-smoking rooms, Non-smoking throughout, Soundproof rooms
Room facilities [ These may vary room to room ]
Air Conditioning, Alarm clock, Balcony, Bath, Bath or Shower, Bathrobe, Bathroom, Cable Channels, Carpeted, City view, Cleaning products, Clothes rack, Desk, Dining area, Dining table, Dressing Room, Electric kettle, Entire unit located on ground floor, Entire unit wheelchair accessible, Executive Lounge Access, Flat-screen TV, Free toiletries, Garden view, Hairdryer, Heating, Hot Tub, Interconnected room(s) available, Iron, Ironing Facilities, Lake view, Laptop safe, Minibar, Mountain view, Pay-per-view Channels, Refrigerator, Safety Deposit Box, Satellite Channels, Seating Area, Shower, Slippers, Sofa, Soundproofing, Tea/Coffee Maker, Telephone, Toilet, Towels, Towels/Sheets (extra fee), Trouser Press, TV, Upper floors accessible by lift, View, Wake Up Service/Alarm Clock, Wake-up service, Wardrobe/Closet
Hotel Policies
Check-In
14:00:00- hours
Check-Out
-12:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
Guests are required to show a valid government-issued ID card or passport upon check-in.
Traveller reviews
Wendy “West lake trip”
23 Feb 2025
Staff was helpful. I was trying to organise a birthday party for one of the group. Came out quite well. The rooms are clean and well kept, but needs updating.
Wei “Romantic location and good service”
31 Dec 2024
Located in a quiet area of the West Lake and steps away from the Su and Yanggong Causeways, and directly below a hiking trail up the hills behind: this is a very romantic location. Hotel breakfast was excellent and there are also reasonable shops and restaurants nearby.
Kit Wan “Lovely stay at a grand old hotel surrounded by the beauty of West Lake.”
27 Jun 2024
The location is very good, almost next to West Lake where we took morning walks. Nearby there are eateries and convenience shops. The staff were very helpful to advise on places of interest and how to get there.
Zhang “Great location!”
09 Jun 2024
Location is great. The staff were very thoughtful and helpful.
yazhen “Superb”
27 May 2024
Walking distance to the west lake, 白堤和苏堤。The staff is very helpful calling didi or taxi for us.
