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Chalets Phoenix Chalets by HHG (formerly Phoenix Chalets by Hakuba Hospitality Group)

Hokujo 4690-2, Hakuba, 399-9301 (show map)

9.2

Superb

95 verified reviews

1/40

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Chalets Overview

Centrally located in Hakuba Village, Phoenix Chalets by HHG offers luxurious chalet-style accommodation with free Wi-Fi and a kitchen. The property is located within a 15-minute walk from Happoone Ski Resort and a 5-minute drive from JR Hakuba Train Station.
The living room area is fitted with a flat-screen TV, while the kitchen is fully equipped with a stopvetop, an oven, a dishwasher, a microwave and a refrigerator. Bedrooms feature an en suite bathroom with free toiletries, a bath and a hairdryer.
At Phoenix Chalets by HHG, guests can soak in the hot bath. A sauna, a luggage storage service and a ski equipment rental service are also available on site.
Happo Onsen Hot Spring is a 6-minute drive away, while Hakuba Village Olympic Memorial Hall is a 7-minute drive away.

Formerly Phoenix Chalets by Hakuba Hospitality Group

Before January 2025 Phoenix Chalets by HHG was known as Phoenix Chalets by Hakuba Hospitality Group

Before July 2024 Phoenix Chalets by HHG was known as PHOENIX CHALETS by Hakuba Hotel Group

Before June 2022 Phoenix Chalets by HHG was known as Phoenix Chalet

Before June 2019 Phoenix Chalets by HHG was known as Phoenix Hotel

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Rooms List

Two-Bedroom Chalet - enter dates to see room photos

This modern 2-storey apartment features two separate bathrooms and 2 bedrooms. The second floor kitchen, living room and dining area feature picturesque views of the Happo One Mountain. The chalets are situated near the Phoenix Hotel, which offer guests immediate access to the property's concierge and other services. The chalet features hydronic underfloor heating and a large flat-screen TV with Netflix. Free WiFi access is available. A full kitchen comes equipped with a microwave, oven, large refrigerator, dishwasher and a Nespresso Coffee Machine. Guests will find a large dining table and a lounge, in addition to built in wardrobes and en suite bathrooms with dressing tables. A drying room, deck area and ski/board storage space is available for guests' convenience. A washing machine and a dryer are also available.

Three-Bedroom Chalet - enter dates to see room photos

These modern 2-storey chalets feature underfloor heating, large living and dining spaces and a fully equipped kitchen. There are 3 bedrooms and 3 bathrooms, and one of them features a deep Japanese-style granite bath. The chalet comes with a large flat-screen TV with Netflix. Free WiFi access is available. The kitchen comes equipped with a microwave, oven, large refrigerator, dishwasher and a Nespresso Coffee Machine. Guests will find a large dining table and a lounge, in addition to built in wardrobes and en suite bathrooms with dressing tables. A drying room, deck area and ski/board storage space is available for guests' convenience. A washing machine and a dryer are also available. A pet friendly chalet and an additional cleaning charge will apply.

Chalet - enter dates to see room photos

This 3-storey chalet crafted from Japanese cedar offers a large kitchen, a fireplace and a dining and living area with floor-to-ceiling windows providing panoramic views of the forest. A separate mezzanine level features a TV and a children's area with a foosball table. The chalet features hydronic floor heating, a gymnasium, a far infrared sauna facility and a deep Japanese-style granite bath. The chalet comes with a large flat-screen TV with Netflix. Free WiFi access is available. The kitchen comes equipped with a microwave, Miele oven, large refrigerator, dishwasher and a Nespresso Coffee Machine. Guests will find a large dining table and a lounge, in addition to built in wardrobes and en suite bathrooms with dressing tables. An office area with a desk and chair is also featured on site. A drying room, deck area, a garage and ski/board storage space is available for guests' convenience. A Miele washing machine and dryer are provided. A pet friendly chalet and an additional cleaning charge will apply.

Three-Bedroom Chalet - enter dates to see room photos

Guests will have a special experience as this chalet provides a hot tub. Featuring a private entrance, this air-conditioned chalet is comprised of 1 living room, 3 separate bedrooms and 2 bathrooms with a bath and a shower. Guests will find a stovetop, a refrigerator, a dishwasher and kitchenware in the fully equipped kitchen. The chalet also has a barbecue. The spacious chalet offers a washing machine, a tea and coffee maker, a dining area, a flat-screen TV, as well as a quiet street view. The unit offers 5 beds.

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Facilities of Phoenix Chalets by HHG

General
Free parking, On-site parking, Parking, Private parking, WiFi everywhere

Activities
Canoeing, Cycling, Fishing, Hiking, Ski school, Ski storage, Ski-to-door access, Skiing, Tennis court

Services
Free WiFi, Internet services, WiFi

Food & Drink
Bar, BBQ facilities, Grocery deliveries, Restaurant, Special diet menus (on request)

Pools and wellness
Massage

Transportation
Shuttle service (free)

Front-desk/reception area services
Concierge service, Luggage storage

Common areas
Sun terrace

Cleaning services
Laundry

Miscellaneous
Air conditioning, Designated smoking area, Heating, Non-smoking rooms, Non-smoking throughout

Room facilities [ These may vary room to room ]
Air Conditioning, Balcony, Barbecue, Bath, Bathroom, Bidet, Carpeted, Cleaning products, Clothes rack, Coffee machine, Desk, Dining area, Dining table, Dishwasher, Electric kettle, Fireplace, Flat-screen TV, Free toiletries, Hairdryer, Hardwood/Parquet floors, Heating, Hot Tub, Kitchen, Kitchenette, Kitchenware, Linen, Microwave, Outdoor dining area, Outdoor furniture, Oven, Patio, Private entrance, Refrigerator, Sauna, Seating Area, Shower, Slippers, Sofa, Stovetop, Tea/Coffee Maker, Toaster, Toilet, Towels, Wardrobe/Closet, Washing Machine

Last updated: 18 Jan 2025 - Update now

Hotel Policies

Check-In
From 16:00:00 hours

Check-Out
-10:00:00 hours

Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.

Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.

The fine print
To use the property's shuttle service, please make a reservation in advance. Contact details can be found on the booking confirmation.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

Traveller reviews

9.2

Superb

95 verified reviews

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Wendy

“Staff were excellent and they all work hard. They went above and beyond for travellers to Hakuba for the first time - th”

9.0

02 Jan 2025

Great location, good to be near hotel as well. Gregs access to the slopes.good chalet for sure.

Teck haur

“Well taken care of”

9.0

19 Dec 2024

Very very responsive and professional service team

Alex

“A quiet, comfortable, and memorable stay in Hakuba during the summer”

10.0

19 Jul 2024

This is a place I will definitely revisit and recommend to all my friends. They responded to our early check-in requests, as we arrived too early to avoid heavy traffic during the holiday season. The room is super clean, and the equipment is handy both indoors and outdoors. Netflix is even signed in with an account per unit. The first time I stayed there was pre-COVID, and the service level has been very well maintained and even feels better now.

RICHARD ALEXANDER

“Convenient, well equipped, comfortable and clean for all 4 of us”

8.0

25 Mar 2024

The location in Wadano surrounded by trees was excellent but it would still be wise to have a car. The hot tub in the Phoenix Hotel just across and its cute bar was greatly enjoyed by us most nights. The management were always very responsive and friendly to the odd minor issues eg getting the TV to work

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Chalets Phoenix Chalets by HHG (formerly Phoenix Chalets by Hakuba Hospitality Group)

Hokujo 4690-2, Hakuba, 399-9301 (show map)

Chalets Overview

Formerly Phoenix Chalets by Hakuba Hospitality Group

Lock in a great price now and relax with our Price Guardian working for you

Rooms List

Two-Bedroom Chalet - enter dates to see room photos

Three-Bedroom Chalet - enter dates to see room photos

Chalet - enter dates to see room photos

Three-Bedroom Chalet - enter dates to see room photos

Map

Setup a Price Alert for Phoenix Chalets by HHG

Facilities of Phoenix Chalets by HHG

Hotel Policies

Traveller reviews

Hotel Ratings (Click to select a rating)

“Staff were excellent and they all work hard. They went above and beyond for travellers to Hakuba for the first time - th”

“Well taken care of”

“A quiet, comfortable, and memorable stay in Hakuba during the summer”

“Convenient, well equipped, comfortable and clean for all 4 of us”

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