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Old Penang Hotel (Penang Times Square)

Distance : 0.37 KM

Hotel Sentral Georgetown @ City Centre

Distance : 0.42 KM

Summer Tree Hotel Penang

Distance : 0.81 KM

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Hotel JEN Penang Georgetown by Shangri-La (formerly Hotel Jen Penang by Shangri-La)

Magazine Road, Georgetown, 10300 (show map)

8.3

Very good

2397 verified reviews

1/40

See rooms & prices »

Hotel Overview

JEN Penang Georgetown by Shangri-La is located in the heart of the UNESCO World Heritage Site of Georgetown, next to the KOMTAR building, 1st Avenue Shopping Mall and Prangin Mall. It offers an outdoor swimming pool and guests can enjoy meals at the in-house restaurant or have a drink at the bar. Free WiFi is available throughout the property.
It is 500 metres to 5D Interactive World, while Upside Down Museum and Dark Mansion - 3D Glow In The Dark Museum are within 600 metres of the property. Penang International Airport is 17.8 km away.
Rooms and suites at JEN Penang Georgetown by Shangri-La feature modern Malaysian décor. Large bay windows provide views of the city. Each room is equipped with a cable TV and safety deposit box.
Guests can approach the 24-hour front desk for tour arrangements, ticketing and concierge services. For relaxation, guests can make use of the sauna and steam room. The 24-hour health club boasts of modern equipment. Other facilities include a salon and business centre.
Buffet breakfast is available at the hotel. Cafe Jen's menu consists of international dishes with local influences. Light meals and refreshments are served at the Lobby Lounge.

Formerly Hotel Jen Penang

Before June 2020 JEN Penang Georgetown by Shangri-La was known as Hotel Jen Penang

Before May 2019 JEN Penang Georgetown by Shangri-La was known as Traders Hotel, Penang

Before February 2019 JEN Penang Georgetown by Shangri-La was known as Hotel Jen Penang (Formerly Traders Hotel Penang)

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Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.

When would you like to stay at JEN Penang Georgetown by Shangri-La ?

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Rooms

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Rooms List

Deluxe King Room - enter dates to see room photos

Featuring contemporary Malaysian-inspired decor, this air-conditioned room opens up to views of the city. The seating area is fitted with a flat-screen satellite TV, sofa and a desk. The en suite bathroom includes shower facilities, a hairdryer and free toiletries. There is no capacity for extra bed

Club King Room - enter dates to see room photos

Features panoramic views of historical Georgetown, this air-conditioned room opens up to views of the city. The seating area is fitted with a flat-screen satellite TV, a sofa and a desk. The en suite bathroom includes shower facilities, a hairdryer and free toiletries. A pillow menu is available. Guests enjoy access to the Club Lounge. Our Club Lounge on Level 16 is open daily from 11am to 9pm. Guests can enjoy all-day refreshments, evening drinks and snacks at the Club Lounge as well as to check-in and check-out during the operation hours. Breakfast will be served at Café Jen on Lobby Level. There is no capacity for extra bed

Deluxe Twin Room - enter dates to see room photos

Featuring contemporary Malaysian-inspired decor, this air-conditioned twin room opens up to views of the city. The seating area is fitted with a flat-screen satellite TV, a sofa and a desk. The en suite bathroom includes shower facilities, a hairdryer and free toiletries. There is no capacity for extra bed

Club Twin Room - enter dates to see room photos

Features panoramic views of historical Georgetown, this air-conditioned twin room opens up to views of the city. The seating area is fitted with a flat-screen satellite TV, a sofa and a desk. The en suite bathroom includes shower facilities, a hairdryer and free toiletries. A pillow menu is available. Guests enjoy access to the Club Lounge. Our Club Lounge on Level 16 is open daily from 11am to 9pm. Guests can enjoy all-day refreshments, evening drinks and snacks at the Club Lounge as well as to check-in and check-out during the operation hours. Breakfast will be served at Café Jen on Lobby Level. There is no capacity for extra bed

One-Bedroom Apartment - enter dates to see room photos

This contemporary-style air-conditioned one-bedroom apartment features panoramic views of historic George Town. The seating area is fitted with a flat-screen satellite TV, a sofa and a working desk. The en suite bathroom includes shower facilities, a hairdryer and free toiletries. Guests enjoy access to the Club Lounge. Our Club Lounge on Level 16 is open daily from 11am to 9pm. Guests can enjoy all-day refreshments, evening drinks and snacks at the Club Lounge as well as to check-in and check-out during the operation hours. Breakfast will be served at Café Jen on Lobby Level. Super comfy king sized bed and 1 sofa bed for a third person. Spacious floorplan with a separate bedroom and living area. Equipped with a modern kitchenette, washing machine and 2-door refrigerator

Club Family Room - enter dates to see room photos

This contemporary-style air-conditioned family room features panoramic views of historic George Town. The seating area is fitted with a flat-screen satellite TV, a sofa and a working desk. The en suite bathroom includes shower facilities, a hairdryer and free toiletries. Guests enjoy access to the Club Lounge. Our Club Lounge on Level 16 is open daily from 11am to 9pm. Guests can enjoy all-day refreshments, evening drinks and snacks at the Club Lounge as well as to check-in and check-out during the operation hours. Breakfast will be served at Café Jen on Lobby Level.

Family Room - enter dates to see room photos

Executive Suite - enter dates to see room photos

This suite has a satellite TV, soundproofing and seating area. Guests enjoy access to the Club Lounge. Our Club Lounge on Level 16 is open daily from 11am to 9pm. Guests can enjoy all-day refreshments, evening drinks and snacks at the Club Lounge as well as to check-in and check-out during the operation hours. Breakfast will be served at Café Jen on Lobby Level.

Two Deluxe Rooms Inter-Connecting - enter dates to see room photos

This room type includes 2 rooms which are inter-connecting. These rooms feature a Deluxe King room connecting with a Deluxe Twin room.

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Facilities of JEN Penang Georgetown by Shangri-La

General
On-site parking, Parking, WiFi everywhere

Activities
Table tennis

Services
Free WiFi, Internet services, WiFi

Food & Drink
Breakfast in the room, Packed lunches, Restaurant, Room service, Snack bar, Special diet menus (on request), Vending machine (drinks), Vending machine (snacks)

Pools and wellness
Fitness centre, Outdoor pool, Outdoor pool (all year), Sauna, Spa and wellness centre

Transportation
Airport shuttle, Airport shuttle (surcharge), Car hire

Front-desk/reception area services
24-hour front desk, Concierge service, Currency exchange, Express check-in/check-out, Luggage storage, Private check-in/check-out, Safety deposit box, Tour desk

Entertainment and children services
Babysitting/child services

Cleaning services
Daily maid service, Dry cleaning, Ironing service, Laundry

Business facilities
Business centre, Fax/photocopying, Meeting/banquet facilities

Miscellaneous
Air conditioning, Designated smoking area, Facilities for disabled guests, Family rooms, Lift, Non-smoking rooms, Non-smoking throughout

Room facilities [ These may vary room to room ]
Additional bathroom, Additional Toilet, Air Conditioning, Alarm clock, Bath or Shower, Bathrobe, Bathroom, Bidet, Cable Channels, Children's high chair, City view, Cleaning products, Clothes rack, Coffee machine, Desk, Dining area, Dining table, Dishwasher, Electric kettle, Entire unit wheelchair accessible, Executive Lounge Access, Flat-screen TV, Free toiletries, Garden view, Hairdryer, Hardwood/Parquet floors, Interconnected room(s) available, Iron, Ironing Facilities, Kitchen, Kitchenette, Kitchenware, Landmark view, Laptop safe, Linen, Microwave, Radio, Refrigerator, Safety Deposit Box, Satellite Channels, Seating Area, Shower, Slippers, Sofa, Soundproofing, Tea/Coffee Maker, Telephone, Toilet, Towels, Trouser Press, Tumble dryer , TV, Upper floors accessible by lift, View, Wake Up Service/Alarm Clock, Wake-up service, Wardrobe/Closet, Washing Machine

Last updated: 16 Jan 2025 - Update now

Hotel Policies

Check-In
15:00:00- hours

Check-Out
-12:00:00 hours

Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.

Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.

The fine print
Lift access is not available from basement car park to hotel’s lobby but accessible with a short flight of stairs. Guest can drop off their bags at the hotel’s main entrance.
Important Notice : Hotel parking bays are subject to availability and hotel is not able to guarantee parking for all guest vehicles.
Hotel JEN Penang is committed to providing its guests and associates with a smoke-free environment from 1 June 2022 onwards.
-Smoking, including vaping and e-cigarettes, is not permitted in the guest rooms or any other areas within the hotel.
-Although smoking is not permitted within hotel buildings themselves, guests who smoke are permitted to do so outside in Designated Smoking Areas.
A tourist tax of MYR 10 per room per night is applicable to all foreign guests . This tax is not included in the room rate and is collected at the property upon check-in from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Parking is subject to availability due to limited spaces.

Traveller reviews

8.3

Very good

2397 verified reviews

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Ashley Scott

“Great place to stay in Georgetown!”

10.0

13 Jan 2025

The location, amenities, but most importantly, the hospitality. We were greeted by wonderful staff who consistently checked on us to ensure we had a great stay throughout. We had an amazing stay!

Melissa

“The club lounge was superb and Eja and all the staff made our stay. The atmosphere and area had a great atmosphere and”

9.0

10 Jan 2025

The staff were attentive helpful amazing with an amazing attitude and went out of their way to accommodate our family.. And the pillows omg were the best!! Great location

Tuck Wah Long

“Very good”

8.0

09 Jan 2025

seems dust on wallpaper issues has been rectified(?).

Kezia

“Relaxed”

10.0

06 Jan 2025

The friendly staff at the lounge that aware of the preference of each guests.

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Hotel JEN Penang Georgetown by Shangri-La (formerly Hotel Jen Penang by Shangri-La)

Magazine Road, Georgetown, 10300 (show map)

Hotel Overview

Formerly Hotel Jen Penang

Lock in a great price now and relax with our Price Guardian working for you

Rooms List

Deluxe King Room - enter dates to see room photos

Club King Room - enter dates to see room photos

Deluxe Twin Room - enter dates to see room photos

Club Twin Room - enter dates to see room photos

One-Bedroom Apartment - enter dates to see room photos

Club Family Room - enter dates to see room photos

Family Room - enter dates to see room photos

Executive Suite - enter dates to see room photos

Two Deluxe Rooms Inter-Connecting - enter dates to see room photos

Map

Setup a Price Alert for JEN Penang Georgetown by Shangri-La

Facilities of JEN Penang Georgetown by Shangri-La

Hotel Policies

Traveller reviews

Hotel Ratings (Click to select a rating)

“Great place to stay in Georgetown!”

“The club lounge was superb and Eja and all the staff made our stay. The atmosphere and area had a great atmosphere and”

“Very good”

“Relaxed”

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