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Hotel The Queen at Chester Hotel, BW Premier Collection (formerly The Queen at Chester, BW Premier Collection)

City Road, Chester, CH1 3AH (show map)

8.2

Very good

7747 verified reviews

1/40

The Queen at Chester Hotel, BW Premier Collection

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Hotel Overview

The Queen at Chester - Beautifully connected – Since 1860 With new jewels in our crown following a sparkling new £5millon refurbishment to public areas, Queen bedrooms and installed air conditioning. Welcome to the original railway hotel. Since 1860 we’ve been creating wonderful experiences for discerning travellers, situated at the gateway to Chester we provide a welcome and stylish escape, a place to rest from your journey, and a luxurious and well-connected base to make the most of Chester and beyond. The hotel is famous for its rich heritage, stunning public areas serving great food, afternoon teas and signature cocktails, with its hidden gem – the terrace, a tranquil oasis in the heart of the city. Built opposite Chester station to serve first-class rail passengers, this hotel has an illustrious past. This magnificent brick and stucco Italianate building was said to be the first skyscraper of its time. Since opening in 1860, its hosted guests such as Charles Dickens, Cecil Rhodes and Lillie Langtry. All 218 bedrooms have complimentary Wi-Fi, a TV and 24-hour room service. The hotel also has 8 conference rooms to choose from, ideal for any event, meeting, or wedding.

Formerly Hallmark Hotel The Queen, Chester

Before September 2020 The Queen at Chester Hotel, BW Premier Collection was known as Hallmark Hotel The Queen, Chester

Before May 2020 The Queen at Chester Hotel, BW Premier Collection was known as Best Western Premier Queen Hotel

Before February 2019 The Queen at Chester Hotel, BW Premier Collection was known as BW Premier Hallmark Hotel Chester The Queen

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Rooms

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Rooms List

Standard Double Room - enter dates to see room photos

Offering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room offers air conditioning, a tea and coffee maker, a wardrobe, a carpeted floor and a flat-screen TV with satellite channels. The unit has 1 bed.

Executive Double Room - enter dates to see room photos

Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious double room provides a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a flat-screen TV with satellite channels. The unit offers 1 bed.

Standard Twin Room - enter dates to see room photos

The spacious double room provides a tea and coffee maker, a wardrobe, as well as a private bathroom featuring a walk-in shower and a bath. The unit offers 2 beds.

Executive Twin Room - enter dates to see room photos

Providing free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The spacious twin room provides a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a flat-screen TV with satellite channels. The unit offers 2 beds.

Family Room with Two Double Beds - Non-Smoking - enter dates to see room photos

The spacious triple room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The triple room offers a wardrobe, a carpeted floor, heating and a flat-screen TV with satellite channels. The unit offers 2 beds.

King Suite - enter dates to see room photos

Providing free toiletries and bathrobes, this suite includes a private bathroom with a walk-in shower, a bath and a hairdryer. This suite features a tea and coffee maker, a seating area, flat-screen TV with satellite channels, as well as wine/champagne for guests.

Deluxe Double Room - enter dates to see room photos

The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The double room provides a seating area, a wardrobe, a carpeted floor, heating and a flat-screen TV with satellite channels. The unit has 1 bed.

Superior Double Room with Sofa Bed - enter dates to see room photos

The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a bath. The double room features carpeted floors, a seating area with a flat-screen TV with satellite channels, a wardrobe, a sofa, as well as heating. The unit offers 1 bed.

Junior King Suite - enter dates to see room photos

This suite is comprised of 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a bath. The suite offers a tea and coffee maker, a wardrobe, a carpeted floor, heating and a flat-screen TV with satellite channels. The unit offers 1 bed.

Small Standard Double Room - enter dates to see room photos

Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room provides air conditioning, a tea and coffee maker, a wardrobe, a carpeted floor, as well as a flat-screen TV with satellite channels. The unit offers 1 bed.

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Facilities of The Queen at Chester Hotel, BW Premier Collection

General
Parking, Pets allowed, WiFi everywhere

Services
Free WiFi, Internet services, WiFi

Food & Drink
Bar, Breakfast in the room, Restaurant, Room service, Special diet menus (on request)

Front-desk/reception area services
24-hour front desk, Express check-in/check-out, Luggage storage, Safety deposit box

Common areas
Garden, Sun terrace, Terrace

Cleaning services
Daily maid service, Dry cleaning

Business facilities
Fax/photocopying, Meeting/banquet facilities

Miscellaneous
Air conditioning, Designated smoking area, Facilities for disabled guests, Family rooms, Heating, Lift, Non-smoking rooms, Non-smoking throughout

Room facilities [ These may vary room to room ]
Air Conditioning, Bath, Bath or Shower, Bathrobe, Bathroom, Carpeted, Clothes rack, Coffee machine, Desk, Electric kettle, Flat-screen TV, Free toiletries, Hairdryer, Heating, Iron, Linen, Satellite Channels, Seating Area, Shower, Slippers, Sofa, Tea/Coffee Maker, Telephone, Toilet, Towels, TV, Upper floors accessible by lift, Wake Up Service/Alarm Clock, Wake-up service, Wardrobe/Closet

Last updated: 29 Mar 2025 - Update now

Hotel Policies

Check-In
16:00:00- hours

Check-Out
-11:00:00 hours

Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.

Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.

The fine print
For hotel guests, situated next to the hotel is a pay and display car park. Details of costing and parking procedures are listed below for your information and are available in the car park. Please note that the car park does not belong to the hotel. Car parking spaces are subject to availability. Monday to Thursday; GBP 10 per night Friday to Sunday GBP 16 per night; GBP 12 per 24 hours. £12 per 24 hours, payable on the machine in carpark or using the QR code which is located at the reception desk.
The dinner supplement is not available on New Year's Eve.

Traveller reviews

8.2

Very good

7747 verified reviews

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Hotel Ratings (Click to select a rating)

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Rooms

7.0

22 Mar 2025

gorgeous hotel with some beautiful decor, really nice food and cocktails and bed was extremely comfortable

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Hotel The Queen at Chester Hotel, BW Premier Collection (formerly The Queen at Chester, BW Premier Collection)

City Road, Chester, CH1 3AH (show map)

Hotel Overview

Formerly Hallmark Hotel The Queen, Chester

Lock in a great price now and relax with our Price Guardian working for you

Rooms List

Standard Double Room - enter dates to see room photos

Executive Double Room - enter dates to see room photos

Standard Twin Room - enter dates to see room photos

Executive Twin Room - enter dates to see room photos

Family Room with Two Double Beds - Non-Smoking - enter dates to see room photos

King Suite - enter dates to see room photos

Deluxe Double Room - enter dates to see room photos

Superior Double Room with Sofa Bed - enter dates to see room photos

Junior King Suite - enter dates to see room photos

Small Standard Double Room - enter dates to see room photos

Map

Setup a Price Alert for The Queen at Chester Hotel, BW Premier Collection

Facilities of The Queen at Chester Hotel, BW Premier Collection

Hotel Policies

Traveller reviews

Hotel Ratings (Click to select a rating)

“Superb”

“Clean & modern hotel”

“A very nice hotel ,clean and comfortable.The staff are friendly and welcoming.”

“Very good”

“Very relaxing stay . Lovely courtyard as well to sit out in.”

“Very good”

“Very good”

“Our anniversary weekend Would stop again”

“Superb”

“Nice hotel, good value for money but maybe some extra customer service training for the restaurant staff wouldn’t go ami”

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