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Resort Moon Palace The Grand Cancun All Inclusive (formerly The Grand at Moon Palace All Inclusive)

Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO,, Cancún, 77500 (show map)

8.2

Very good

228 verified reviews

1/40

Moon Palace The Grand Cancun All Inclusive

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Resort Overview

Set in Cancún in the Quintana Roo Region, 25 km from La Isla Shopping Mall, Moon Palace The Grand Cancun All Inclusive boasts an outdoor pool and year-round outdoor pool. The resort has a children's playground and a private beach area, and guests can enjoy a meal at the restaurant. Free WiFi is available throughout the property and free private parking is available on site.
A flat-screen TV with cable channels, as well as an iPod docking station are featured. Certain rooms feature a seating area where you can relax. You will find a coffee machine in the room. Each room is fitted with a private bathroom equipped with a bath. Extras include bathrobes, slippers and free toiletries.
You will find a 24-hour front desk, hairdresser's, and gift shop at the property.
This resort has water sports facilities and free use of bicycles and car hire are available. Guests can enjoy various activities in the surroundings, including golfing and cycling. Beto Avila Stadium is 27 km from Moon Palace Grand, while Coco Bongo is 28 km from the property. The nearest airport is Cancún International Airport, 14 km from the property.

Formerly The Grand at Moon Palace All Inclusive

Before September 2021 Moon Palace The Grand Cancun All Inclusive was known as The Grand at Moon Palace All Inclusive

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Rooms List

Grand Deluxe Garden View - enter dates to see room photos

The hot tub is a top feature of this double room. Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views.

Grand Swim Up Suite Garden View - enter dates to see room photos

Please note that this Suite has King bed or two double bed subject to availability. This suite has a iPod dock, hot tub and tile/marble floor.

Grand Family Suite Garden View - enter dates to see room photos

Guests will have a special experience as this family room features a hot tub. Offering free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned family room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit offers 3 beds.

Grand Presidential Suite - enter dates to see room photos

This suite boasts a hot tub. This spacious suite consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. The suite's kitchen, which features a tea and coffee maker, is available for cooking and storing food. This air-conditioned suite comes with a dining area, a flat-screen TV with cable channels soundproof walls and a balcony. The unit offers 3 beds.

Grand Honeymoon Suite - King Size Bed - enter dates to see room photos

Guests will have a special experience as this double room features a hot tub. Offering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit offers 1 bed.

Grand Governor Suite - King Size Bed - enter dates to see room photos

This suite's standout feature is the hot tub. This spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. This suite has air conditioning, soundproof walls, flat-screen TV with cable channels, as well as wine/champagne for guests. The unit has 1 bed.

Grand Deluxe Garden View - enter dates to see room photos

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Facilities of Moon Palace The Grand Cancun All Inclusive

General
Free parking, On-site parking, Parking, Private parking, WiFi everywhere

Activities
Billiards, Bowling, Cycling, Diving, Fishing, Golf course (within 3 km), Horse riding, Mini golf, Snorkelling, Table tennis, Tennis court, Water park, Water sport facilities (on site)

Services
Free WiFi, Internet services, WiFi

Food & Drink
Bar, Breakfast in the room, Restaurant, Room service, Snack bar, Special diet menus (on request)

Pools and wellness
Fitness centre, Massage, Outdoor pool, Outdoor pool (all year), Private beach area, Sauna, Spa and wellness centre

Transportation
Airport shuttle, Airport shuttle (surcharge), Car hire, Shuttle service (surcharge)

Front-desk/reception area services
24-hour front desk, ATM/cash machine on site, Currency exchange, Express check-in/check-out, Lockers, Luggage storage, Private check-in/check-out, Safety deposit box, Tour desk, Valet parking

Common areas
Chapel/shrine, Games room, Garden, Shared lounge/TV area, Sun terrace, Terrace

Entertainment and children services
Babysitting/child services, Children's playground, Entertainment staff, Evening entertainment, Kids' club, Nightclub/DJ

Cleaning services
Daily maid service, Dry cleaning, Ironing service, Laundry, Trouser press

Business facilities
Business centre, Fax/photocopying, Meeting/banquet facilities

Shops
Barber/beauty shop

Miscellaneous
Air conditioning, Designated smoking area, Facilities for disabled guests, Family rooms, Lift, Non-smoking rooms

Room facilities [ These may vary room to room ]
Air Conditioning, Alarm clock, Balcony, Bath, Bath or Shower, Bathroom, Cable Channels, Cleaning products, Coffee machine, Desk, Dining area, Dining table, Flat-screen TV, Free toiletries, Garden view, Hairdryer, Hot Tub, Iron, Kitchen, Kitchenette, Linen, Minibar, Pool view, Private Pool, Safety Deposit Box, Seating Area, Shower, Slippers, Sofa, Soundproofing, Tea/Coffee Maker, Telephone, Tile/Marble floor, Toilet, Towels, TV, View, Wake-up service, Wardrobe/Closet

Last updated: 22 Jan 2025 - Update now

Hotel Policies

Check-In
15:00:00- hours

Check-Out
-12:00:00 hours

Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.

Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.

The fine print
If a deposit cannot be charged to a guest's credit card, the property will call the guest directly to confirm the credit card information.
Please note that shuttle service between sister properties of Palace resort is not included.
Please note that the "Lounge and relaxation area" spa package has an additional charge as does the "Beauty services" package which separately includes the following services: facial treatment, makeup service, hair treatment, manicure, pedicure, haircut, hair coloring, hairstyling, body treatment, body scrub, body wrap.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Traveller reviews

8.2

Very good

228 verified reviews

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Ana Maria Alexandra

“Moon Palace The Grand has potential, particularly for guests without children who can enjoy the beautiful grounds and na”

6.0

18 Jan 2025

What I Liked: Nature and Wildlife: Moon Palace does a fantastic job of preserving the natural surroundings. During our stay, we enjoyed seeing coatis, iguanas, geckos, alligators, and various other animals. It added an adventurous touch to the experience. The bouncy room was a highlight for us as a family—we had a lot of fun there, and it provided a great way to bond. Responsive Staff (Room Issue): When we complained about the smell and conditions in our initial room, the staff quickly moved us to a better building. This improved our experience significantly, and we appreciated their efforts to address the issue. Beautiful Grounds: The resort is visually stunning, with well-maintained greenery and plenty of picturesque spots to enjoy. Moon Palace Nizuc: While this review focuses on The Grand, it’s worth mentioning that we also stayed at Moon Palace Nizuc and had an absolutely wonderful time. Everything there was seamless, and we encountered none of the issues that plagued us at The Grand.

farid

“Ideal place for families w young kids”

9.0

26 Dec 2024

There was a huge focus on entertainment. There were so many things included that kept family highly entertained and engaged. There were numerous pools, so no one had to wake up at 6am to reserve sun beds, lots of activities for kids - massive kids club with waterpark, mini golf, bike rent, arcade, soft play zone (massive one!) etc. this is something we have never seen before and therefore really loved the place. Plus lots of different theme restaurants and always able to book those.

Michaela

“Most amazing hoilday”

10.0

13 Sep 2024

They couldn’t do enough for you the best place we’ve ever been to

gareth cooper

“Kids loved it and does everything it says it will do. Very top quliaty for an all inclusive.”

7.0

31 Jul 2024

this place is huge!! we did it for the kids as we had been in a few boutique hotels for the last few hotels in Mexico. The kids loved it. its got everything that they wanted, arcards, pools, water parks etc. Was to big for me and my wife and a little tacky in places... big jacuzzi baths in the rooms. ugh.. in fairness the quality of the resteraunts was excpetional and the drinks all premium and the teams new how to make every cocktail. The staff were fantastic