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Retorno del Rey, 36, Cancún, 77500 (show map)
Resort Overview
Formerly Grand Hotel Cancun - Managed by Kempinski
Before December 2022 Kempinski Hotel Cancun was known as Grand Hotel Cancun - Managed by Kempinski
Before September 2022 Kempinski Hotel Cancun was known as The Ritz-Carlton Cancun
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
The Presidential SuiteSetup a Price Alert for Kempinski Hotel Cancun
Each day we'll check prices and send you an email for your selected dates at Kempinski Hotel Cancun. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of Kempinski Hotel Cancun
General
On-site parking, Parking, Private parking
Activities
Golf course (within 3 km), Tennis court
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, Breakfast in the room, Restaurant, Room service, Snack bar, Special diet menus (on request)
Pools and wellness
Beachfront, Fitness centre, Hot tub, Massage, Outdoor pool, Outdoor pool (all year), Private beach area, Sauna, Solarium, Spa and wellness centre
Transportation
Car hire, Shuttle service (surcharge)
Front-desk/reception area services
24-hour front desk, ATM/cash machine on site, Concierge service, Currency exchange, Express check-in/check-out, Lockers, Luggage storage, Private check-in/check-out, Safety deposit box, Tour desk, Valet parking
Common areas
Garden, Sun terrace, Terrace
Entertainment and children services
Babysitting/child services, Children's playground, Kids' club
Cleaning services
Daily maid service, Dry cleaning, Ironing service, Laundry, Trouser press
Business facilities
Fax/photocopying, Meeting/banquet facilities
Shops
Barber/beauty shop, Mini-market on site
Miscellaneous
Air conditioning, Designated smoking area, Facilities for disabled guests, Heating, Lift, Non-smoking rooms, Non-smoking throughout
Room facilities [ These may vary room to room ]
Air Conditioning, Balcony, Bath, Desk, Safety Deposit Box, Slippers, Tea/Coffee Maker, Telephone, Wireless Internet
Hotel Policies
Check-In
15:00:00- hours
Check-Out
-12:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
Resort fee includes the following:
-Mexican welcome drink
-Premium high-speed WiFi in guest rooms and public areas
-Use of tennis courts and rackets (1 hr)Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Traveller reviews
Elizabeth “LOVE Kempinski!”
27 Mar 2025
This is my second time at Kempinski. It is sooooo relaxing, and a reasonably-sized property - not overwhelming. The pool area is delightful, with a hot tub that is actually hot!! The fitness facilities are some of the best I've used - well-maintained equipment. Also, the breakfast is one of the VERY best around - positively delicious and delightful!! The concierge is extraordinarily helpful, and really has patience to help you find what you want! Finally, the ride to and from the airport is quick and easy! Highly recommend!
Báthoryová “Superb”
21 Mar 2025
Everything was excellent. Good locacion, staff, room, pool and services.
richard “A little expensive but the staff make you feel very welcome breakfast food was fantastic and the beach service is amazin”
02 Mar 2025
It’s elegant and the breakfast is amazing ? Yes a little tried but Roma and hotel is very comfortable.
weiwen “Thank you Kempinski Cancun! You had made my vacation even more good.especially, I am extremely grateful to the Lady in R”
24 Feb 2025
Excellent, everything: the staff, attentive service, amenity, vibe,location.
karl “A 5 star location - 4 star facilities”
17 Feb 2025
The location is great right on the beach. Food and especially Breakfast is excellent. Staff is very attentive.
Samantha “Would definitely recommend Kempinski!!!”
17 Jan 2025
Great venue and amenities. Fab beach with access to sea and pools. Great room and views. Staff helpful and friendly. Easy access to public transport. Access to outside restaurants if needed. Access to, and advice with good organising, of excursions locally.
Raghya “Superb”
15 Jan 2025
all was perfect , verry beautiful hotel and beach , the service is excellent
Natalia “Surpassed my expectations. Wonderful.”
11 Dec 2024
We loved the location, our room was fantastic with a wonderful view to the sunrise . The facilities were amazing, they offer just about everything you think about that could make you feel spoiled the staff was impeccable. Would definitely recommend and come back in the future.
Luis Henrique “Incredible!”
10 Dec 2024
It’s an amazing place, great location, great service, and I felt like home, rooms are amazing, food are incredible, there could not have been a better choice, all employees are amazing since the beginning.
xueyin “Very good”
18 Nov 2024
The private beach at the hotel is very pretty. The room is very clean and well decorated. I love the house made coffee!
