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Resort Altitude at Krystal Grand Cancun - All Inclusive (formerly The Level at Krystal Altitude Cancun - All Inclusive)

Boulevard Kukulcan Km. 8.50, Cancún, 77500 (show map)

8.3

Very good

352 verified reviews

1/40

Altitude at Krystal Grand Cancun - All Inclusive

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Resort Overview

Set in Cancún, a 4-minute walk from Coco Bongo, Altitude at Krystal Grand Cancun - All Inclusive offers an outdoor swimming pool and fitness centre. The property has a bar, as well as a restaurant serving Mexican cuisine. Free WiFi is available.
At the hotel, each room includes a wardrobe and a flat-screen TV. Rooms are equipped with a coffee machine and a private bathroom, while certain rooms come with a balcony.
A continental breakfast can be enjoyed at the property.
Altitude at Krystal Grand Cancun - All Inclusive offers a terrace.
Speaking English and Spanish at the reception, staff are ready to help around the clock.
La Isla Shopping Mall is 3.4 km from the accommodation. The nearest airport is Cancún International Airport, 17 km from the property.

Formerly The Level at Krystal Altitude Cancun - All Inclusive

Before July 2023 Altitude at Krystal Grand Cancun - All Inclusive was known as The Level at Krystal Altitude Cancun - All Inclusive

Before May 2023 Altitude at Krystal Grand Cancun - All Inclusive was known as Altitude Level By Krystal Altitude Cancun - All Inclusive

Before March 2023 Altitude at Krystal Grand Cancun - All Inclusive was known as Altitude By Krystal Grand Cancun - All Inclusive

Before June 2022 Altitude at Krystal Grand Cancun - All Inclusive was known as Altitude by Krystal Grand Punta Cancun-All Inclusive

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Rooms List

Altitude Suite Double - enter dates to see room photos

This suite's special feature is the pool with a view. The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.

Altitude Suite ocean front - enter dates to see room photos

This suite offers a pool with a view. Providing free toiletries and bathrobes, this suite includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as sea views.

Altitude Corner Suite Ocean Front - enter dates to see room photos

Guests will have a special experience as this suite features a pool with a view. The spacious suite features 1 bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as sea views. The unit offers 1 bed.

Altitude Master Suite - enter dates to see room photos

The pool with a view and hot tub are the standout features of this suite. This spacious suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as sea views. The unit offers 3 beds.

Altitude Corner Suite Partial Ocean View - enter dates to see room photos

The pool with a view is a top feature of this double room. Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as sea views. The unit has 1 bed.

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Facilities of Altitude at Krystal Grand Cancun - All Inclusive

General
Free parking, On-site parking, Parking, Private parking, WiFi everywhere

Activities
Billiards

Services
Free WiFi, Internet services, WiFi

Food & Drink
Bar, Breakfast in the room, Grocery deliveries, Packed lunches, Restaurant, Room service, Snack bar, Special diet menus (on request)

Pools and wellness
Beachfront, Fitness centre, Massage, Outdoor pool, Outdoor pool (all year), Sauna, Spa and wellness centre

Front-desk/reception area services
24-hour front desk, ATM/cash machine on site, Concierge service, Currency exchange, Luggage storage, Private check-in/check-out, Safety deposit box, Tour desk, Valet parking

Common areas
Games room, Garden, Sun terrace, Terrace

Entertainment and children services
Babysitting/child services, Children's playground, Entertainment staff, Evening entertainment, Kids' club

Cleaning services
Daily maid service, Dry cleaning, Ironing service, Laundry, Trouser press

Business facilities
Meeting/banquet facilities

Shops
Mini-market on site

Miscellaneous
Air conditioning, Facilities for disabled guests, Family rooms, Lift, Non-smoking rooms

Room facilities [ These may vary room to room ]
Air Conditioning, Balcony, Bath, Bathrobe, Bathroom, Cable Channels, City view, Coffee machine, Desk, Dining table, Entire unit wheelchair accessible, Executive Lounge Access, Extra Long Beds (> 2 metres), Flat-screen TV, Free toiletries, Hairdryer, Hot Tub, Interconnected room(s) available, Iron, Ironing Facilities, Landmark view, Linen, Minibar, Pool view, Safety Deposit Box, Sea view, Seating Area, Shower, Slippers, Sofa, Soundproofing, Spa Bath, Tea/Coffee Maker, Telephone, Terrace, Tile/Marble floor, Toilet, Towels, TV, Upper floors accessible by lift, View, Wake Up Service/Alarm Clock, Wardrobe/Closet

Last updated: 27 Mar 2025 - Update now

Hotel Policies

Check-In
From 15:00:00 hours

Check-Out
Untill 12:00:00 hours

Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.

Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.

Traveller reviews

8.3

Very good

352 verified reviews

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Olena

“A place you want to come back to”

9.0

20 Mar 2025

Great hotel with great service, the beach is just mind-blowingly beautiful. Loved the food, even at the buffet in the main restaurant there was enough choice and always delicious. Online concierge was also a pleasant surprise, a couple of messages and all questions are solved without having to go to the reception. Definitely recommend!

Steve

“Very nice. Would definitely go back again.”

8.0

16 Mar 2025

Beach was superb. The room in Altitude was really good. The pool and connected facilities were very good. The staff were absolutely amazing.

“Super”

10.0

15 Oct 2024

The service was super good, Janer is very nice and helped us a lot. The Italian restaurant was highly recommended. The hotel beach is better than the playa norte.

Adrian

“We will definitely book again in future”

10.0

03 Oct 2024

Food was amazing and the staff were so friendly and helpful Janer the concierge in altitude tower was super helpful

Rebecca

“10 *”

10.0

16 May 2024

The staff were all so friendly and helpful. The hotel was even more amazing than we imagined. The place was so clean, everywhere we went there was someone cleaning and even painting where I thought already looked good. Food was amazing and there were loads of activities to keep you entertained every day. I was amazed how close.the beach was too and plenty of staff everywhere to make you feel safe. We will 100% be back again as we did not get to experience everything as our trip was cut short due to a bereavement. Loved every second of it.