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Hotel Cristalino Lagoon Front Hotel, Restaurant & Spa

511 Costera, Bacalar, 77933 (show map)

Superb

144 verified reviews

1/40

Cristalino Lagoon Front Hotel, Restaurant & Spa

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Hotel Overview

Cristalino Lagoon Front Hotel, Restaurant & Spa has an outdoor swimming pool, garden, a restaurant and bar in Bacalar. This 5-star hotel offers room service, a concierge service and free WiFi. There is free private parking and the property features paid airport shuttle service.
The hotel will provide guests with air-conditioned rooms with a wardrobe, a coffee machine, a minibar, a safety deposit box, a flat-screen TV, a terrace and a private bathroom with a shower. Cristalino Lagoon Front Hotel, Restaurant & Spa provides some rooms with lake views, and the rooms include a balcony.
Chetumal International Airport is 34 km from the property.

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Rooms

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Rooms List

Deluxe King Room - enter dates to see room photos

The spacious double room provides air conditioning, a private entrance, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.

Deluxe Twin Room - enter dates to see room photos

The spacious twin room provides air conditioning, a private entrance, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds.

King Room with Lake View - enter dates to see room photos

The spacious double room features air conditioning, a private entrance, a terrace with lake views as well as a private bathroom boasting a shower. The unit has 1 bed.

Junior Suite - enter dates to see room photos

This spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite features a flat-screen TV, a private entrance, a minibar, a tea and coffee maker as well as garden views. The unit has 1 bed.

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Facilities of Cristalino Lagoon Front Hotel, Restaurant & Spa

General
Free parking, On-site parking, Parking, Private parking, WiFi everywhere

Services
Free WiFi, Internet services, WiFi

Food & Drink
Bar, Breakfast in the room, Restaurant, Room service, Snack bar, Special diet menus (on request)

Pools and wellness
Outdoor pool, Outdoor pool (all year), Sauna

Transportation
Airport shuttle, Airport shuttle (surcharge), Car hire, Shuttle service (surcharge)

Front-desk/reception area services
Concierge service, Express check-in/check-out, Luggage storage, Safety deposit box, Tour desk

Common areas
Garden, Sun terrace, Terrace

Cleaning services
Daily maid service, Ironing service, Laundry, Trouser press

Business facilities
Fax/photocopying, Meeting/banquet facilities

Miscellaneous
Adult only, Air conditioning, Non-smoking rooms, Non-smoking throughout

Room facilities [ These may vary room to room ]
Air Conditioning, Balcony, Bath or Shower, Bathroom, Clothes rack, Coffee machine, Desk, Fan, Flat-screen TV, Free toiletries, Garden view, Hairdryer, Iron, Ironing Facilities, Lake view, Linen, Minibar, Pool view, Private entrance, Safety Deposit Box, Seating Area, Shower, Slippers, Sofa, Tea/Coffee Maker, Terrace, Toilet, Towels, View, Wardrobe/Closet

Last updated: 21 Jan 2025 - Update now

Hotel Policies

Check-In
From 15:00:00 hours

Check-Out
Untill 12:00:00 hours

Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.

Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.

The fine print
If your stay is during the holidays we remind that the hotel makes an additional charge to the resort fee of $153 usd for the New Year's Gala, it is paid directly to the hotel and is mandatory for all guests, it only applies to the night of December 31. This fee includes access to the celebration, special dinner (food only) and special decoration related to the event

Traveller reviews

Superb

144 verified reviews

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Libby

“Lovely relaxing stay. Felt like a holiday from our holiday. The staff were amazing especially the lovely lady on the des”

9.0

19 Jan 2025

Stunning hotel with gorgeous views of the lagoon. 2 swimming pools and access to the best boat tours.

Daniel

“Very nice hotel with great staff, views and facilities.”

10.0

07 Jan 2025

The property is an absolutely incredible location right on the lake in Bacalar with great views. The hotel has a great restaurant/bar area which overlooks the harbour. The hotel comes with free kayak and SUP hire. On check in at reception you are invited to a WhatsApp group where you can message the hotel 24/7 for all needs such as room cleaning, booking taxis etc.

olaf

“High quality hotel on waterfront of Bacalar lake”

9.0

22 Dec 2024

Very modern and comfortable rooms, 2 nice pools with plenty of sunbeds in beautiful and lush gardens, leading down to 2 jetties on the lake. Very responsive communications via WhatsApp group with staff. Great concierge service to arrange tours. 30 min walk into town with many bars and restaurants.

steen wibe

“Best place on the lagoon front”

10.0

17 Dec 2024

Great restaurant, free kayaks and SUP, friendly and service minded staff, best place by the lagoon from what we saw from our kayaks

Hélios Jr

“Must see in Bacalar”

9.0

04 Dec 2024

Location is fantastic The sun decks The infinity pool The garden is magnificent

Shane

“Superb”

10.0

13 Nov 2024

The location is absolutely amazing and so are the staff. We couldn't speak Spanish and the staff were extremely accommodating. They set up a WhatsApp group which makes everything extra smooth. The staff were helpful in booking taxis (and translating our needs for various stops to the drivers). Highly recommend availing of the kayaks (free) and jet ski to see more of the lagoon. We walked along a lot of the lagoon and visually seemed to be by far the best location to stay.

Itzhak

“Superb”

10.0

25 Oct 2024

The staff are amazing and really taking care of all your needs, especially Betzabe! .The room is cozy, comfortable, and very aesthetic Also, the view from the room is incredible. Recommend for people who likes to indulge!

Sara

“Great stay in Bacalar!”

9.0

12 Aug 2024

The location is truly amazing, as well as the facilities and service they offer. The view right on the Cenote and the lagoon is just perfect! The staff is very welcoming and helpful. Would have been great to stay one or two nights more during our trip, to enjoy the hotel more as well as Bacalar.

Jorge G.T

“Superb”

10.0

02 Aug 2024

Staff is attentive and courteous. The hotel is amazing, very clean, beautiful And our room was superb. A/C was excellent, and WiFi is very reliable. food is excellent.

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Hotel Cristalino Lagoon Front Hotel, Restaurant & Spa

511 Costera, Bacalar, 77933 (show map)

Hotel Overview

Lock in a great price now and relax with our Price Guardian working for you

Rooms List

Deluxe King Room - enter dates to see room photos

Deluxe Twin Room - enter dates to see room photos

King Room with Lake View - enter dates to see room photos

Junior Suite - enter dates to see room photos

Map

Setup a Price Alert for Cristalino Lagoon Front Hotel, Restaurant & Spa

Facilities of Cristalino Lagoon Front Hotel, Restaurant & Spa

Hotel Policies

Traveller reviews

Hotel Ratings (Click to select a rating)

“Lovely relaxing stay. Felt like a holiday from our holiday. The staff were amazing especially the lovely lady on the des”

“Very nice hotel with great staff, views and facilities.”

“High quality hotel on waterfront of Bacalar lake”

“Best place on the lagoon front”

“Must see in Bacalar”

“Superb”

“Superb”

“Great stay in Bacalar!”

“Superb”

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