Hotel The St. Regis Astana  

27 Jan 2025

We love the restaurant and the room. Staff was very helpful especially our butler who was always ready to help us. The room is spacious too. Also, thank you for making my husband's birthday special by preparing a small cake for him and the note was a great touch too.

26 Nov 2024

It was incredible trip with great service and beautiful staying ❤️

20 Nov 2024

The hotel is one of the best hotels I have ever stayed in. The service, the cleanliness, the rooms were very good. Also the staff were great and always helpful. A really nice lady called SANDIRA helped us to find our way round the city very quickly and gave us very good recommendations for shopping and restaurants. We used the limousine service for several hours and looked round the whole city. The value for money was fine. Thank you for a great stay!

12 Oct 2024

Incredible stay. The staff is the most professional I have ever experienced.

20 Sep 2024

Absolutely stunning hotel and amazing kind Kazakh hospitality .

24 Aug 2024

The staff at the St. Regis Astana is, without a doubt, in a league of their own. So very helpful and genuinely caring. We had requested a quiet room, they provided and I have rarely slept as well as I did. They had also customized the room with, among other things, a huge balloon with a map of all the places we had visited (based on information I had provided prior to arriving) which was a wonderful surprise. I had made a mistake in my booking (I booked a night too many) but staff made sure we weren’t charged for it. The food and service at breakfast is also extremely good and we usually didn’t feel like eating again for the rest of the day! We also enjoyed the service in the bar where we had excellent cocktails. We stayed in a suite, which was very large and tastefully decorated, with a comfortable sitting area and a large bathroom. The soft bed was wonderful after experiencing the hard beds in Uzbekistan and Kyrgyzstan. The temperature inside was comfortable, with quiet climate control. The property is located close to a park and an outside museum, with all the main attractions within 15 – 20 minutes of driving. Honestly, we would have liked to stay for many more nights and we would love to come back again.

16 Jul 2024

Fantastic hotel overall! Really enjoyed our time and stay here! Rooms are very spacious and well-equipped! Professional staff which was very kind! Great sauna and hammam area and amazing breakfast!

01 Jul 2024

The St.Regis is a luxurious hotel, so regarding the equipment/amenities, you can expect it to be on the same level as other luxurious hotels. What makes the hotel so special is the extraordinary attentive attitude of the staff. Everyone tries to do the best, the attitude is very personalised, so they were even able to handle a backpacker like me, which is probably a type of traveler they do not deal with on a regular basis. I do not recall all names of the staff, but just to mention a few - the receptionist Assan, Beibarys who guided me through the hotel, the Butler Nikita, Tatyana from the Spa… But also all the others had a very good attitude. One person I would like to especially point out is Sabina from the restaurant. She not only provided an extremely professional, friendly and customer oriented service during the breakfast, but she even organised a bottle of Shubat for me since she knew that I wanted to try it. And most important - she told me about the city Kostanay, which I did not know before but now I have on the top of my bucket list if I visit Kazakhstan again. The hotel might be located a bit far from the main sights, but in a very nice, calm and comfortable area on the riverside.

12 May 2024

I will cut to the chase - I travel with my job a lot and this is the best service I have ever experienced in any hotel, anywhere. It is the kind of personalised, wonderful service that a lot of places claim to provide, but when you compare it to the St Regis Astana you realise that they're not really living up to their claims. Firstly, the hotel is lovely, grand, clean and comfortable. My room was spacious, well-presented and finished to a high level. The facilities (such as the gym and spa) are probably above what you would reasonably expect from a hotel. The selection of restaurants and bars for a hotel of this size was very good, and all the food I had there was great. But the thing that makes this place stand out, and the reason that I will recommend that anyone come to stay, is that everyone working there seems to have got the memo - they are so kind, welcoming and personal with you that I almost couldn't believe that was going on for the first day of my stay. A lot of staff remember your name, they don't seem like they are chatting to you out of professional obligation (even if they are, it doesn't come across like that), and they seem genuinely ready to help with anything to ensure your stay is good. One example that sticks with me: I remember one of the servers at breakfast, Sabina, talking me through some of the local offerings - I had already had as much breakfast as I could that morning and was in a rush to head out, so I told her that I would try it the next day and thanked her. Sabina wasn't working the next day, but when I got to breakfast it was clear that had briefed her colleagues that I would be interested in some local breakfast items and they were ready to help me out. They knew my name and what I was interested in trying. It was remarkable. If I come back to Astana there will be no competition as to which hotel I stay in. Thank you all.

27 Apr 2024

From the moment we arrived everything was perfect. The butler who accompanied us to our room, so beautifully decorated and with personalised cards and treats on the special occasion of our 10th anniversary, was very attentive. We adored the large balcony overlooking the city. I had the pleasure to experiment with an aromatherapy treatment in the Iridium SPA, it was fantastic. We had a lovely time at the bar, especially appreciating signature cocktails. Our dinner at "La rivière" was wonderful and the breakfast too. All members of your staff are to be thanked, since every minute of our stay was amazing.