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Hotel Gran Melia Palacio de Isora Resort & Spa (formerly Red Level for Families at Gran Melia Tenerife)

Avenida Los Océanos s/n, Alcalá, 38686 (show map)

8.4

Very good

1591 verified reviews

1/40

Gran Melia Palacio de Isora Resort & Spa

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Hotel Overview

Set on Alcalá’s oceanfront, Gran Melia Palacio de Isora Resort & Spa has a large salt-water infinity pool with hydromassage area and offers direct access to the beach and natural seawater swimming pools. There are subtropical gardens and boutiques.
Each room or villa at Gran Melia Palacio de Isora Resort & Spa has a terrace with ocean or garden views. The private bathrooms include a large bath, hydromassage shower as well as slippers and bathrobe.
There are 7 restaurants including Mediterranean, Italian, Japanese and international buffet with show-cooking. Guests have access to 8 different bars which include a piano bar, beach bar and lounge bar.
The hotel also offers Red Level for Families service which offers exclusive access to the Family Lounge and additional facilities in the Red Level Family rooms. RedLevel for Families also offers private breakfast area and that the Family Lounge has playstation. RedLevel guests receive a 50% discount on access to the Thermal Circuit in Yhi Spa.
Other facilities at the hotel include tennis and paddle courts, as well as a 24-hour gym, 3 freshwater swimming pools, including an adults only pool and separate children pool with a slide and a miniclub, and solarium areas.
Spa facilities includes a thermal circuit, massage services and a range of health and beauty treatments. Professional entertainment for all ages throughout the day.

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Rooms List

Suite - enter dates to see room photos

This suite features a terrace with outdoor furniture. The bedroom features a flat-screen TV. The lounge area includes a flat-screen TV, a sofa bed and a dining table, a sink, a small fridge and coffee machine. The bathroom has a hydromassage bathtub and a double spa-jet shower.

Suite (2 Adults +1 Child) - enter dates to see room photos

Suite (2 Adults + 2 Children) - enter dates to see room photos

This suite features a terrace with outdoor furniture. The lounge area and the separate bedroom both include a flat-screen TV, a sofa bed and a dining table, a sink, a small fridge and coffee machine. The bathroom has a hydromassage bathtub and a double spa-jet shower.

Deluxe Room - enter dates to see room photos

This room offers a private balcony or terrace with outdoor furniture. The lounge area includes a flat-screen TV, a sofa bed and a dining table. It is fitted with an iPhone and iPod clock radio, minibar, kettle, safe, slippers and bathrobe. Also an iron and ironing board. The bathroom has a hairdryer, a large bath tub and spa-jet shower, 2 washbasins and a separate toilet and bidet. Guests have access to high speed WiFi.

Deluxe Front Sea View - enter dates to see room photos

Two-Bedroom Master Suite - enter dates to see room photos

This room features connecting rooms including a Superior Room. It offers 2 terraces with outdoor furniture. It has 2 bedrooms, 3 flat-screen TVs and a lounge area with sofa bed, dining table, a sink, a small fridge and coffee machine. There are 2 bathrooms, one fitted with a hydromassage bathtub and a double spa-jet shower.

Deluxe Room Partial Ocean View - enter dates to see room photos

Partial ocean views. This room offers a private balcony or terrace with outdoor furniture. The lounge area includes a flat-screen TV, a sofa bed and a dining table It is fitted with an iPhone and iPod clock radio, minibar, kettle, safe, slippers and bathrobe. The bathroom has a hairdryer, a large bath tub and spa-jet shower, 2 washbasins and a separate toilet and bidet. An iron and ironing board are provided.Guests have access to high speed WiFi.

Red Level Suite Resort View - enter dates to see room photos

This suite features a terrace with outdoor furniture. The bedroom features a flat-screen TV. The lounge area includes a flat-screen TV, a sofa bed, dining table, a sink, a small fridge, microwave and coffee machine. The bathroom has a spa bath, a double spa-jet shower, premium amenities and bathrobe. The rate includes the following facilities and services: - Access to the Red Level Family Lounge with coffee, tea, open bar, exclusive restaurant and pool areas. - Concierge service - Ironing service of 2 garments per day.

Red Level Suite Ocean View - enter dates to see room photos

This suite features a terrace with outdoor furniture and partial ocean view. The bedroom features a flat-screen TV. The lounge area includes a flat-screen TV, a sofa bed and a dining table, a sink, a small fridge, microwave and coffee machine. The bathroom has a spa bath, double spa-jet shower, bathrobe and premium toiletries. The rate includes the following facilities and services: - Access to the Red Level Family Lounge with coffee, tea, open bar, exclusive restaurant and pool areas. - Concierge service - Ironing service of 2 garments per day.

Red Level Master Suite 2 Bedrooms Ocean View - enter dates to see room photos

This suite features 2 terraces with outdoor furniture. It has partial sea views, 2 bedrooms, 3 flat-screen TVs and a lounge area with sofa bed, dining table, a sink, a small fridge, microwave and coffee machine. There are 2 bathrooms with premium toiletries and bathrobes. One of the bathrooms is fitted with a spa bath and a double spa-jet shower. The rate includes the following facilities and services: - Access to the Red Level Family Lounge with coffee, tea, open bar, exclusive restaurant and pool areas. - Concierge service - Ironing service of 2 garments per day.

Deluxe Family - enter dates to see room photos

Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a minibar, a wardrobe and a safe deposit box.

Red Level Master Suite 2 Bedrooms Resort View - enter dates to see room photos

This suite features 2 terraces with outdoor furniture. It has 2 bedrooms, 3 flat-screen TVs and a lounge area with sofa bed, dining table, a sink, a small fridge, microwave and coffee machine. There are 2 bathrooms with premium toiletries and bathrobes. One of the bathrooms is fitted with a spa bath and a double spa-jet shower. The rate includes the following facilities and services: - Access to the Red Level Family Lounge with coffee, tea, open bar, exclusive restaurant and pool areas. - Concierge service - Ironing service of 2 garments per day.

Deluxe Family (2 Adults + 2 Children) - enter dates to see room photos

Featuring free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room features a flat-screen TV with satellite channels, a minibar, a wardrobe and a safe deposit box.

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Facilities of Gran Melia Palacio de Isora Resort & Spa

General
On-site parking, Parking, Pets allowed, Private parking, WiFi everywhere

Activities
Cycling, Diving, Golf course (within 3 km), Hiking, Table tennis, Tennis court

Services
Free WiFi, Internet services, WiFi

Food & Drink
Bar, BBQ facilities, Restaurant, Room service, Snack bar, Special diet menus (on request)

Pools and wellness
Beachfront, Fitness centre, Hammam, Hot tub, Indoor pool, Indoor pool (all year), Massage, Outdoor pool, Outdoor pool (all year), Sauna, Solarium, Spa and wellness centre

Transportation
Car hire, Shuttle service (surcharge)

Front-desk/reception area services
24-hour front desk, ATM/cash machine on site, Concierge service, Currency exchange, Luggage storage, Private check-in/check-out, Safety deposit box, Tour desk

Common areas
Games room, Garden, Shared lounge/TV area, Sun terrace, Terrace

Entertainment and children services
Babysitting/child services, Children's playground, Entertainment staff, Evening entertainment, Kids' club, Nightclub/DJ

Cleaning services
Daily maid service, Dry cleaning, Ironing service, Laundry

Business facilities
Business centre, Fax/photocopying, Meeting/banquet facilities

Shops
Barber/beauty shop

Miscellaneous
Air conditioning, Designated smoking area, Facilities for disabled guests, Family rooms, Lift, Non-smoking rooms

Room facilities [ These may vary room to room ]
Additional bathroom, Air Conditioning, Bath, Bathrobe, Bathroom, Bidet, Coffee machine, Dining area, Dining table, Electric kettle, Executive Lounge Access, Flat-screen TV, Free toiletries, Hairdryer, Hot Tub, iPod dock, Iron, Ironing Facilities, Laptop safe, Linen, Minibar, Outdoor furniture, Refrigerator, Safety Deposit Box, Satellite Channels, Sea view, Seating Area, Shower, Slippers, Sofa, Telephone, Terrace, Tile/Marble floor, Toilet, Towels, Upper floors accessible by lift, Wake-up service, Wardrobe/Closet

Last updated: 16 Jan 2025 - Update now

Hotel Policies

Check-In
15:00:00- hours

Check-Out
-12:00:00 hours

Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.

Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.

The fine print
When travelling with pets, please note that an extra charge of €80 per pet, per night applies. Maximum 2 pets per room.
Please note that guests must present the credit card used to make the reservation on arrival.
When booking more than 9 rooms, different policies and additional supplements may apply.When booking half board, please note that drinks are not included. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Traveller reviews

8.4

Very good

1591 verified reviews

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Magali

“The staff was so lovely and helpful!”

9.0

14 Jan 2025

Lovely spacious room and the hotel is super big with loads of space. The gym was new and clean, very good!

Fergal

“Wonderful holiday in a top class resort.”

10.0

13 Jan 2025

Breakfast was exceptional, all facilities were top class and all staff including sports hub fitness instructors were brillant, very helpful and very friendly.

Jessica

“Big, impersonal, but well-maintained, and offers a wide range of possibilities.”

7.0

21 Dec 2024

The hotel is an enorm complex offering many possibilities for a nice and relax stay. The common spaces are beautiful and well maintened. Many pool spaces and restaurant offer. The staf is always friendly and helpfull. The room are spacious, well equiped, a little out-dated but again, well-maintained. Here are a few observation - it's weathter postive or negative, it depends on what you are looking for : - It's a biiig hotel, with a system that you need first to understand. The system and our stay was quite impersonal. - You have 3 restaurants that you can choose for evening dinner and 2 need a reservation. On you first night don't expect to get a reservation. The main restaurant is a buffet type and offers a huge variety of food that was of good quality. The terrasse is very nice, quiet and sheltered from the wind :-) -The hotel is very appreciated from families with babies. - Fitness is quite modern and spacious. Sadly it's in a room with no view.

Liv

“Lovely hotel but be prepared for hidden costs”

7.0

19 Dec 2024

Beautiful hotel, friendly staff, stunning pools, excellent for a chill by the pool holiday.

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Hotel Gran Melia Palacio de Isora Resort & Spa (formerly Red Level for Families at Gran Melia Tenerife)

Avenida Los Océanos s/n, Alcalá, 38686 (show map)

Hotel Overview

Lock in a great price now and relax with our Price Guardian working for you

Rooms List

Suite - enter dates to see room photos

Suite (2 Adults +1 Child) - enter dates to see room photos

Suite (2 Adults + 2 Children) - enter dates to see room photos

Deluxe Room - enter dates to see room photos

Deluxe Front Sea View - enter dates to see room photos

Two-Bedroom Master Suite - enter dates to see room photos

Deluxe Room Partial Ocean View - enter dates to see room photos

Red Level Suite Resort View - enter dates to see room photos

Red Level Suite Ocean View - enter dates to see room photos

Red Level Master Suite 2 Bedrooms Ocean View - enter dates to see room photos

Deluxe Family - enter dates to see room photos

Red Level Master Suite 2 Bedrooms Resort View - enter dates to see room photos

Deluxe Family (2 Adults + 2 Children) - enter dates to see room photos

Map

Setup a Price Alert for Gran Melia Palacio de Isora Resort & Spa

Facilities of Gran Melia Palacio de Isora Resort & Spa

Hotel Policies

Traveller reviews

Hotel Ratings (Click to select a rating)

“The staff was so lovely and helpful!”

“Wonderful holiday in a top class resort.”

“Big, impersonal, but well-maintained, and offers a wide range of possibilities.”

“Lovely hotel but be prepared for hidden costs”

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